Paula Sylvester

Paula Sylvester

ITSM CSI Data Analytics Sr. Analyst | Arlington, Texas, United States

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Work Experience

Southwest Airlines

ITSM CSI Data Analytics Sr. Analyst

2015-10-01 — Present

Baylor Health Care System

ITSM ServiceNow Reporting Process Manager

2011-03-01 — 2015-10-01

HealthMarkets

IT Compliance Analyst

2008-05-01 — 2010-02-01

Bell Helicopter

Web Application Support and Development Team Lead

2001-01-01 — 2004-01-01

Bell Helicopter

Application Developer

1996-01-01 — 2001-01-01

Bell Helicopter

IT Application Service Center Manager/Controls Process Manager

1996-01-01 — 2008-01-01

Skills

airline aviation transportation culture innovation people hospitality customer service low cost most admired

Languages

English , Spanish