Peter Decaro peter.decaro@advanco.com & | Operations and Customer Success/Service Executive with a distinguished track record of driving operational excellence and change management through cost controls and revenue generation. Offering 25+ years of leadership experience in sales and marketing, optimizing processes, nurturing high-performing teams, and ensuring unwavering customer satisfaction. Skilled in developing and deploying scalable solutions, harnessing cutting-edge technology, and integrating systems to cut costs and maximize productivity. Successful in building and scaling customer adoption, retention, and renewal efforts to meet revenue goals. Passionate about leveraging data-driven insights for informed decision-making. Experience in directing remote teams across US/UK, Canada, Mexico, Argentina, India, Philippines, Bangladesh, and Pakistan. Areas of Expertise: Ability to Prioritize Tasks & Quality Management, Copywriting, Strong Problem-Solving Skills & Call Center/BPO Customer Lifecycle, SaaS, Renewals & Retention, Operational Excellence & Workflow Management Global Customer Support & Account Management, P&L/Budgeting/Forecasting, & OPEX/Cost Control Data Analytics, Customer Insights & Storytelling, Continual Process Improvement (CPI), Sales Operations & Venture-backed startups, System & Data Integration, Strategic Leadership, KPIs & OKRs, Value Stream Process Mapping, Ability to Motivate Teams & Collaboration. Industry Experience: Advertising, Media, IT, Finance, BPO, contact center Feel free to reach out to me directly on LinkedIn or at peterdecaro@gmail.com Have a great day!

Peter Decaro

Operations and Customer Success/Service Executive with a distinguished track record of driving operational excellence and change management through...

New York City Metropolitan Area, New York City Metropolitan Area, United States

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Peter Decaro’s Emails [email protected]

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Peter Decaro’s Location New York City Metropolitan Area, New York City Metropolitan Area, United States

Peter Decaro’s Expertise Operations and Customer Success/Service Executive with a distinguished track record of driving operational excellence and change management through cost controls and revenue generation. Offering 25+ years of leadership experience in sales and marketing, optimizing processes, nurturing high-performing teams, and ensuring unwavering customer satisfaction. Skilled in developing and deploying scalable solutions, harnessing cutting-edge technology, and integrating systems to cut costs and maximize productivity. Successful in building and scaling customer adoption, retention, and renewal efforts to meet revenue goals. Passionate about leveraging data-driven insights for informed decision-making. Experience in directing remote teams across US/UK, Canada, Mexico, Argentina, India, Philippines, Bangladesh, and Pakistan. Areas of Expertise: Ability to Prioritize Tasks & Quality Management, Copywriting, Strong Problem-Solving Skills & Call Center/BPO Customer Lifecycle, SaaS, Renewals & Retention, Operational Excellence & Workflow Management Global Customer Support & Account Management, P&L/Budgeting/Forecasting, & OPEX/Cost Control Data Analytics, Customer Insights & Storytelling, Continual Process Improvement (CPI), Sales Operations & Venture-backed startups, System & Data Integration, Strategic Leadership, KPIs & OKRs, Value Stream Process Mapping, Ability to Motivate Teams & Collaboration. Industry Experience: Advertising, Media, IT, Finance, BPO, contact center Feel free to reach out to me directly on LinkedIn or at [email protected] Have a great day!

Peter Decaro’s Current Industry Felician University

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Work Experience

Felician University

Adjunct Professor - Humanities, School of Arts and Sciences

Thu Aug 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Vantage Solutions

Senior Consultant ■ Copywriter ■ Customer Success ■ Customer Satisfaction ■ Operations Strategy

Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Fluent

Senior Vice President, Business Operations ■ Customer Success ■ Customer Satisfaction ■ Strategy

Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Iac

Vice President of Operations ■ Software as a Service (SaaS) ■ Contact Center ■ Business Development

Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Strategic Financial Solutions

Vice President of Operations ■ Client Services ■ Account Management ■ Customer Support ■ P&L

Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Patch Com

Director, Client Services ■ Account Management ■ Software as a Service (SaaS) ■ Business Development

Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Kit Digital

Director, Social Product & Customer Support ■ Collaboration ■ Call Center ■ Customer Success

Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Dynamite Copy

Freelance Copywriter

Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Lim College

Adjunct Professor ■ E-Commerce ■ Business Communications ■ University Teaching

Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)

Person To Person Direct

Sales/Account Director ■ Contact Center ■ Customer Success ■ Inside Sales ■ Business Operations

Thu Mar 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Peter Decaro

Peter Decaro is located at
New York City Metropolitan Area, New York City Metropolitan Area, United States

Peter Decaro is a
Operations and Customer Success/Service Executive with a distinguished track record of driving operational excellence and change management through cost controls and revenue generation. Offering 25+ years of leadership experience in sales and marketing, optimizing processes, nurturing high-performing teams, and ensuring unwavering customer satisfaction. Skilled in developing and deploying scalable solutions, harnessing cutting-edge technology, and integrating systems to cut costs and maximize productivity. Successful in building and scaling customer adoption, retention, and renewal efforts to meet revenue goals. Passionate about leveraging data-driven insights for informed decision-making. Experience in directing remote teams across US/UK, Canada, Mexico, Argentina, India, Philippines, Bangladesh, and Pakistan. Areas of Expertise: Ability to Prioritize Tasks & Quality Management, Copywriting, Strong Problem-Solving Skills & Call Center/BPO Customer Lifecycle, SaaS, Renewals & Retention, Operational Excellence & Workflow Management Global Customer Support & Account Management, P&L/Budgeting/Forecasting, & OPEX/Cost Control Data Analytics, Customer Insights & Storytelling, Continual Process Improvement (CPI), Sales Operations & Venture-backed startups, System & Data Integration, Strategic Leadership, KPIs & OKRs, Value Stream Process Mapping, Ability to Motivate Teams & Collaboration. Industry Experience: Advertising, Media, IT, Finance, BPO, contact center Feel free to reach out to me directly on LinkedIn or at [email protected] Have a great day! Felician University

Peter Decaro currently works in the
Felician University

Peter Decaro specializes in
Operations and Customer Success/Service Executive with a distinguished track record of driving operational excellence and change management through cost controls and revenue generation. Offering 25+ years of leadership experience in sales and marketing, optimizing processes, nurturing high-performing teams, and ensuring unwavering customer satisfaction. Skilled in developing and deploying scalable solutions, harnessing cutting-edge technology, and integrating systems to cut costs and maximize productivity. Successful in building and scaling customer adoption, retention, and renewal efforts to meet revenue goals. Passionate about leveraging data-driven insights for informed decision-making. Experience in directing remote teams across US/UK, Canada, Mexico, Argentina, India, Philippines, Bangladesh, and Pakistan. Areas of Expertise: Ability to Prioritize Tasks & Quality Management, Copywriting, Strong Problem-Solving Skills & Call Center/BPO Customer Lifecycle, SaaS, Renewals & Retention, Operational Excellence & Workflow Management Global Customer Support & Account Management, P&L/Budgeting/Forecasting, & OPEX/Cost Control Data Analytics, Customer Insights & Storytelling, Continual Process Improvement (CPI), Sales Operations & Venture-backed startups, System & Data Integration, Strategic Leadership, KPIs & OKRs, Value Stream Process Mapping, Ability to Motivate Teams & Collaboration. Industry Experience: Advertising, Media, IT, Finance, BPO, contact center Feel free to reach out to me directly on LinkedIn or at [email protected] Have a great day!

Peter Decaro speaks the following languages:
No languages available.

Peter Decaro has prior experience in the following industries:
Fluent , Iac , Strategic Financial Solutions , Patch Com , Kit Digital , Dynamite Copy , Lim College , Person To Person Direct

Peter Decaro has the following professional experience:
Felician University , Vantage Solutions , Fluent , Iac , Strategic Financial Solutions , Patch Com , Kit Digital , Dynamite Copy , Lim College , Person To Person Direct .