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Praveen Kumar

 Working experience on fast phased 24X7 production/product/application support/management.  Worked with client tech leads and understood the complexity of the... | Pune, Maharashtra, India

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Praveen Kumar’s Emails [email protected]

Praveen Kumar’s Phone Numbers No phone number available.

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Praveen Kumar’s Location Pune, Maharashtra, India

Praveen Kumar’s Expertise  Working experience on fast phased 24X7 production/product/application support/management.  Worked with client tech leads and understood the complexity of the application and how to provide end to end solution to the customers.  Manage web and java based applications, ensuring uptime, responsiveness and SLAs.  Experience of handling operations on various domains (Telecom, Banking & HealthCare).  Experience of supporting International clients, 150+ US/UK/Australian clients.  Worked on workforce management system (WFM), number activation system, prepaid recharge system, provisioning, payment systems, insurance systems & VAS system.  Ability to troubleshoot in a distributed environment.  Good knowledge of ITIL process like incident management, change management, release and deployment management.  Responsible for working with teams, vendors and other business partners and make sure that all areas of the release are properly managed.  Involved in production support tasks, including release management, code deployment, deployment verification, Prod/DR failovers, handling post-production issues and back out the release in case of major impact/issues.  Participate in root-cause analysis reviews (when applicable). Involved in testing, up-gradations & UAT.  Make sure that proper completion and change control procedures are well followed.  Customer facing experience, visited client site [USA] for Getinsured to support ongoing deployments, testing & production activities.

Praveen Kumar’s Current Industry Nice Interactive Solutions

Praveen Kumar’s Prior Industry
Ibm | Tata Consultancy Services | Xoriant Solutions | Nice Interactive Solutions

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Work Experience

Nice Interactive Solutions

Specialist Application Operation Enigneer

Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Xoriant Solutions

Senior Application Support Engineer

Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Tata Consultancy Services

Application Support Engineer

Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Ibm

Production Support Engineer

Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

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Praveen Kumar Email Addresses

[email protected] Email

Praveen Kumar Phone Number

No phone number available. Phone number

FAQ About Praveen Kumar

Praveen Kumar is located at
Pune, Maharashtra, India

Praveen Kumar is a
 Working experience on fast phased 24X7 production/product/application support/management.  Worked with client tech leads and understood the complexity of the application and how to provide end to end solution to the customers.  Manage web and java based applications, ensuring uptime, responsiveness and SLAs.  Experience of handling operations on various domains (Telecom, Banking & HealthCare).  Experience of supporting International clients, 150+ US/UK/Australian clients.  Worked on workforce management system (WFM), number activation system, prepaid recharge system, provisioning, payment systems, insurance systems & VAS system.  Ability to troubleshoot in a distributed environment.  Good knowledge of ITIL process like incident management, change management, release and deployment management.  Responsible for working with teams, vendors and other business partners and make sure that all areas of the release are properly managed.  Involved in production support tasks, including release management, code deployment, deployment verification, Prod/DR failovers, handling post-production issues and back out the release in case of major impact/issues.  Participate in root-cause analysis reviews (when applicable). Involved in testing, up-gradations & UAT.  Make sure that proper completion and change control procedures are well followed.  Customer facing experience, visited client site [USA] for Getinsured to support ongoing deployments, testing & production activities. Nice Interactive Solutions

Praveen Kumar currently works in the
Nice Interactive Solutions

Praveen Kumar specializes in
 Working experience on fast phased 24X7 production/product/application support/management.  Worked with client tech leads and understood the complexity of the application and how to provide end to end solution to the customers.  Manage web and java based applications, ensuring uptime, responsiveness and SLAs.  Experience of handling operations on various domains (Telecom, Banking & HealthCare).  Experience of supporting International clients, 150+ US/UK/Australian clients.  Worked on workforce management system (WFM), number activation system, prepaid recharge system, provisioning, payment systems, insurance systems & VAS system.  Ability to troubleshoot in a distributed environment.  Good knowledge of ITIL process like incident management, change management, release and deployment management.  Responsible for working with teams, vendors and other business partners and make sure that all areas of the release are properly managed.  Involved in production support tasks, including release management, code deployment, deployment verification, Prod/DR failovers, handling post-production issues and back out the release in case of major impact/issues.  Participate in root-cause analysis reviews (when applicable). Involved in testing, up-gradations & UAT.  Make sure that proper completion and change control procedures are well followed.  Customer facing experience, visited client site [USA] for Getinsured to support ongoing deployments, testing & production activities.