
Prerna Vaswani
Sales Quality Manager-Payments Business-PAN India Level (Credit Cards)- HDFC Bank: June-2016- Till date ... | Gurgaon, Haryana, India
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Prerna Vaswani’s Emails pr****@ax****.com
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Prerna Vaswani’s Location Gurgaon, Haryana, India
Prerna Vaswani’s Expertise Sales Quality Manager-Payments Business-PAN India Level (Credit Cards)- HDFC Bank: June-2016- Till date Role To make sure that the quality of applications picked by Sales Team are up to the mark and the details on the form are KYC and other policies compliant. Auditing the work of DIP Desk’s across PAN India, Sales Auditing is also the part of Quality Management. Responsibilities - Responsible for managing the Credit Card & Merchant Acquiring DIP Desk - Ensuring all Sales Quality Parameters are achieved through a team of dedicated ADFC (associate company of HDFC) manpower. - Responsible for overall management of the Desk which included team management, process management and process improvement. - Performance Analysis of Sales Managers and their team members. - Ensure high Approval Rates through regular feedback to Sales and reduction of First Time Not Right (FTNR) / Rejects. Analysis of declines by Risk team for further improvement in Gross approval rate (GAR). -Preparation of Daily/weekly/monthly reports for Top Management regarding following: 1. GAR-Final card issuance by bank vis a vis sourcing 2. Conversion (conversion from processing desk to Risk & Credit Unit) 3. FTNR as per credit policy 4. Ops quality report 5. Call quality report - Driving Portfolio Objectives like RTO Curing & Curables with the help of dedicated HBL (associate company of HDFC) manpower. - Training/ Audits – Product / Policy Related Training & Audits- Pro-active sampling of forms & analyzing the root cause behind the rejections. - Close coordination with all stake holders such as RCU & Debt Management.
Prerna Vaswani’s Current Industry Axis Bank
Prerna
Vaswani’s Prior Industry
Hdfc Bank
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Axis Bank
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Work Experience

Axis Bank
Quality Analyst
Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hdfc Bank
Deputy Manager
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)