
Prit Ahluwalia
A multi-award winning contact centre specialist. Prit is one of the UK’s leading contact centre experts who can...
Newark-On-Trent, England, United Kingdom
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Prit Ahluwalia’s Emails [email protected]
Prit Ahluwalia’s Phone Numbers No phone number available.
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Prit Ahluwalia’s Location Newark-On-Trent, England, United Kingdom
Prit Ahluwalia’s Expertise A multi-award winning contact centre specialist. Prit is one of the UK’s leading contact centre experts who can add value to any assignment. Prit is an exponent of Operational Excellence and has a track record of real quantifiable achievement. HONOURS UK Interim Manager of the Year 2008 at the House of Commons Contact Centre Executive of the Year 1998 (Telebusiness Awards for Excellence) FINALIST Contact Centre Manager of the Year Outstanding Individual of the Year Communication Centre Excellence EXPERIENCE A results driven professional with experience in leading teams across in-bound & out-bound SME-B2B & B2C markets A member of the judging panel for the CCMA CONTACT CENTRE Excellent grasp of Contact Centre models, strategy, planning, operations, people, processes and technologies in multi-sector markets Headed projects for the development and implementation of shared services & Greenfield call centre set-up in multi-sectors Consistently delivered sustained service level improvements up to 50% LEADERSHIP A commercially aware leader of people who can coach and motivate large teams to exceed business objectives and deliver sustained growth A visionary with proven ability to inspire individuals to work towards common goals and exceed desired results Passionate about hands-on leadership and performance improvement solutions BUSINESS CHANGE Prit has developed a proven track record of large-scale business transformation and strategic planning. Experience of delivering business change sensitively across multi-site environments Able to review, audit, assess and analyse issues and start implementing measurable solutions and initiatives, quickly CUSTOMER EXPERIENCE Prit has developed experience in managing the customer journey and improving the experience across touch points PROJECT MANAGER Project management to implement benchmark practices and technologies. Process mapping and re-engineering processes for back and front-office
Prit Ahluwalia’s Current Industry Mercer Marsh And Mclennan Companies
Prit
Ahluwalia’s Prior Industry
Uk Awards
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Pritel
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London Borough Of Newham
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Slough Borough Council
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Accident Exchange
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Npower
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Marsh
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British Gas Business
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Danone Nutricia Early Life Nutrition
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Volkswagen
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Abu Dhabi Municipality
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Homeserve
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National Contact Centre Roll Out
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Colt Technology Services Barcelona
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Volkwagen
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Mercer Marsh And Mclennan Companies
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Southern Water
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Hurtigruten Transport And Tourism Company A Tdr Capital
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Work Experience

Mercer Marsh And Mclennan Companies
Contact Centre Consultant - UK Contact Centre Integration
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Mercer Marsh And Mclennan Companies
Contact Center Specialist - Global Call Load Balancing
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Hurtigruten Transport And Tourism Company A Tdr Capital
Operational Contact Centre Transformation Consultant - Tallinn
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Mercer Marsh And Mclennan Companies
Contact Centre Specialist Lead
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Southern Water
Head of Contact Centre
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Volkwagen
L & D Consultant
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Colt Technology Services Barcelona
Director of Technical Customer Care & Transformation - Barcelona
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
National Contact Centre Roll Out
Operations Lead
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Homeserve
Claims Centre Director
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Danone Nutricia Early Life Nutrition
Global Careline Best Practices
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Volkswagen
L & D Consultant
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Abu Dhabi Municipality
Customer Service Transformation
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
British Gas Business
Customer Service Manager
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Marsh
Head of Affinity Customer Contact
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Npower
Head of B2B Customer Services
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Accident Exchange
Operations Director
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Slough Borough Council
Assistant Director of CS / Service Centre Implementation Manager
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
London Borough Of Newham
Head of Contact Centre
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Pritel
Interim Contact Centre Manager of the Year & Contact Centre Transformation Specialist
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Pritel
Interim Call Centre Manager & Project / Transformation Manager
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Uk Awards
Contact Centre Lead Judging Assessor
Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Present