
Pritam Nandakumar
Customer-Obsessed! I am detailed-oriented, motivated and results-driven with excellent technical, analytical and problem-solving skills. Best known for... | 3538 Northeast Laurel Street, Camas, United States
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Pritam Nandakumar’s Emails pr****@co****.com
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Pritam Nandakumar’s Location 3538 Northeast Laurel Street, Camas, United States
Pritam Nandakumar’s Expertise Customer-Obsessed! I am detailed-oriented, motivated and results-driven with excellent technical, analytical and problem-solving skills. Best known for my effective communication, teamwork and collaboration with cross-functional groups within the organization. I thrive in fast-paced and fluid environments. I look to drive product and process improvement to ensure a positive and healthy experience for each and every partner and client. Continual focus on making data driven decisions to drive success for both internal and external customers. I take pride in being the voice of the consumer by engaging and partnering with them to meet their needs. My goal is for the overall success of both the client and the company. Qualifications • Strong leadership qualities to manage, foster and promote a cohesive team environment. • Ability to coach, mentor, motivate and lead inter-departmentally and cross-functionally toward common goals. • Manage client escalations regardless of complexity or ambiguity to determine root cause and required resolution. • Extensive experience with partnering with sales channel to identify, facilitate and resolve pressing and potential issues, roadblocks and needs facing each and every client. • Data-driven decision making; ability to provided weekly, monthly and ad hoc reporting and metrics for key clients, outlining account trending, key data points and areas of improvement. • Strong familiarity with common industry tools and CRM software (esp. Salesforce, Atlassian, LIMS, Tableau, Bugzilla, WebEx, Zoom, Slack, Vonage, RingCentral, SharePoint, PeopleSoft, xMatters and ServiceNow). • Extensive experience in Microsoft Office and Google Suite applications across Windows or Mac OS platforms. Accomplishments • Establishing extensive product and process knowledge to be considered as a Subject Matter Expert (SME) within my organization. • Maintained high quality standards as to meeting SLA and KPI metrics from an individual contributor and team-wide perspective. • Proven track record of key (Tier I) account management, driving customer value and success of financial technology solutions, especially Electronic Payments, Online Banking and Data Aggregation • Supported numerous production deployments in a technical support and account managerial role for a number of midsize – large SaaS clients. • Recognized by peers and management for multiple company excellence awards. For work opportunities, please contact me at [email protected]
Pritam Nandakumar’s Current Industry Amwell
Pritam
Nandakumar’s Prior Industry
Celerity Systems
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Aeroflex A Cobham
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Cobham
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Fiserv
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Invitae
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Conversa Health
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Amwell
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Work Experience

Amwell
Senior Implementation Manager
Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Conversa Health
Client Implementation Specialist
Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Invitae
Client Services Region Lead - Oncology and Reproductive Health (West)
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Fiserv
Technical Account Manager
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Cobham
Customer & Product Support Engineer
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Aeroflex A Cobham
Hardware Engineer Associate
Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Celerity Systems
Hardware Engineer Associate
Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)