Priyanka Arora
I have over 3+ years experience in incident management. Responsible of handling P2 to P5 and complete life... | Pune, Pune, India
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Priyanka Arora’s Location Pune, Pune, India
Priyanka Arora’s Expertise I have over 3+ years experience in incident management. Responsible of handling P2 to P5 and complete life cycle of the incidents, starting with classification and ending with resolution and recovery. Responsible for validating business impact, quickly and effectively. Communicating with stakeholders for the progress of incident. Initiating the bridge call and inviting all support group as and when required. Publishing hourly reports, updates and sending closure notification within agreed SLA. Follow the proper escalation to mitigate business production impact. End to end management of critical incident which triggered through monitoring tools.
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Incident Manager
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — PresentSkills
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Priyanka Arora is located at
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Priyanka Arora is a
I have over 3+ years experience in incident management. Responsible of handling P2 to P5 and complete life cycle of the incidents, starting with classification and ending with resolution and recovery. Responsible for validating business impact, quickly and effectively. Communicating with stakeholders for the progress of incident. Initiating the bridge call and inviting all support group as and when required. Publishing hourly reports, updates and sending closure notification within agreed SLA. Follow the proper escalation to mitigate business production impact. End to end management of critical incident which triggered through monitoring tools. Atos -
Priyanka Arora currently works in the
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I have over 3+ years experience in incident management. Responsible of handling P2 to P5 and complete life cycle of the incidents, starting with classification and ending with resolution and recovery. Responsible for validating business impact, quickly and effectively. Communicating with stakeholders for the progress of incident. Initiating the bridge call and inviting all support group as and when required. Publishing hourly reports, updates and sending closure notification within agreed SLA. Follow the proper escalation to mitigate business production impact. End to end management of critical incident which triggered through monitoring tools. -
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Priyanka Arora works at
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