Ray Krey ray@ccsd.net & & +1 702-799-2273 | Detail minded, team oriented, IT Technical Support Professional with exceptional troubleshooting skills with wide-ranging experiences. Expert at leading technical teams through all project phases, from initial planning, analysis, design and development, through testing, deployment and ongoing support. A proven leader with superior verbal and written communication skills and a “can do” attitude with extensive experience partnering with business people on successful IT project implementations. I have worked in the following capacities: Backup Administrator Windows Administration Network Administration Troubleshooting computer/network problems Helpdesk Analyst Novell Administration Hardware Specialist (Servers) Team Lead Service Delivery Manager- Incident, Problem & Change Management Accomplishments Created and updated documentation. Created training documents and plans reducing time to make new-hires productive from 2 months to 3 weeks . Created and updated Incident, Problem & Change process documents instructing support staff how to use the system. Reduced project backlog by focusing on scheduling and coordinating tasks. Reduced Incident, Problem & Change ticket backlogs by reviewing all open department tickets and contacting the affected End User’s to determine the action needed to resolve the issue. Technical Skills: Understanding of diagnostic procedures and troubleshooting techniques for networks using various tools such as ipconfig, ping, tracert, nslookup and interpret the output. Understanding of protocols, TCP/IP, DNS, DHCP in relation to the network. Knowledge of LAN/WAN applications. Understanding the OSI layer and network components that operate within such as Hubs, switches and routers. Understanding ITIL principles. Specialties: Problem solving, Customer Service

Ray Krey

Detail minded, team oriented, IT Technical Support Professional with exceptional troubleshooting skills with wide-ranging experiences. Expert at...

Las Vegas, Nevada, United States

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Ray Krey’s Emails [email protected]

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Ray Krey’s Location Las Vegas, Nevada, United States

Ray Krey’s Expertise Detail minded, team oriented, IT Technical Support Professional with exceptional troubleshooting skills with wide-ranging experiences. Expert at leading technical teams through all project phases, from initial planning, analysis, design and development, through testing, deployment and ongoing support. A proven leader with superior verbal and written communication skills and a “can do” attitude with extensive experience partnering with business people on successful IT project implementations. I have worked in the following capacities: Backup Administrator Windows Administration Network Administration Troubleshooting computer/network problems Helpdesk Analyst Novell Administration Hardware Specialist (Servers) Team Lead Service Delivery Manager- Incident, Problem & Change Management Accomplishments Created and updated documentation. Created training documents and plans reducing time to make new-hires productive from 2 months to 3 weeks . Created and updated Incident, Problem & Change process documents instructing support staff how to use the system. Reduced project backlog by focusing on scheduling and coordinating tasks. Reduced Incident, Problem & Change ticket backlogs by reviewing all open department tickets and contacting the affected End User’s to determine the action needed to resolve the issue. Technical Skills: Understanding of diagnostic procedures and troubleshooting techniques for networks using various tools such as ipconfig, ping, tracert, nslookup and interpret the output. Understanding of protocols, TCP/IP, DNS, DHCP in relation to the network. Knowledge of LAN/WAN applications. Understanding the OSI layer and network components that operate within such as Hubs, switches and routers. Understanding ITIL principles. Specialties: Problem solving, Customer Service

Ray Krey’s Current Industry Clark County School District

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Work Experience

Clark County School District

Server Tech III

Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Appleone Employment Services

Technical Consultant

Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Teksystems

Technical Support

Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Ibm

Service Delivery Manager

Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Ibm

Team Lead Midrange Backup & Restore

Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Wireless

Sr Systems Analyst

Mon Jun 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Allstate Insurance

Sr. Systems Analyst

Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Ray Krey

Ray Krey is located at
Las Vegas, Nevada, United States

Ray Krey is a
Detail minded, team oriented, IT Technical Support Professional with exceptional troubleshooting skills with wide-ranging experiences. Expert at leading technical teams through all project phases, from initial planning, analysis, design and development, through testing, deployment and ongoing support. A proven leader with superior verbal and written communication skills and a “can do” attitude with extensive experience partnering with business people on successful IT project implementations. I have worked in the following capacities: Backup Administrator Windows Administration Network Administration Troubleshooting computer/network problems Helpdesk Analyst Novell Administration Hardware Specialist (Servers) Team Lead Service Delivery Manager- Incident, Problem & Change Management Accomplishments Created and updated documentation. Created training documents and plans reducing time to make new-hires productive from 2 months to 3 weeks . Created and updated Incident, Problem & Change process documents instructing support staff how to use the system. Reduced project backlog by focusing on scheduling and coordinating tasks. Reduced Incident, Problem & Change ticket backlogs by reviewing all open department tickets and contacting the affected End User’s to determine the action needed to resolve the issue. Technical Skills: Understanding of diagnostic procedures and troubleshooting techniques for networks using various tools such as ipconfig, ping, tracert, nslookup and interpret the output. Understanding of protocols, TCP/IP, DNS, DHCP in relation to the network. Knowledge of LAN/WAN applications. Understanding the OSI layer and network components that operate within such as Hubs, switches and routers. Understanding ITIL principles. Specialties: Problem solving, Customer Service Clark County School District

Ray Krey currently works in the
Clark County School District

Ray Krey specializes in
Detail minded, team oriented, IT Technical Support Professional with exceptional troubleshooting skills with wide-ranging experiences. Expert at leading technical teams through all project phases, from initial planning, analysis, design and development, through testing, deployment and ongoing support. A proven leader with superior verbal and written communication skills and a “can do” attitude with extensive experience partnering with business people on successful IT project implementations. I have worked in the following capacities: Backup Administrator Windows Administration Network Administration Troubleshooting computer/network problems Helpdesk Analyst Novell Administration Hardware Specialist (Servers) Team Lead Service Delivery Manager- Incident, Problem & Change Management Accomplishments Created and updated documentation. Created training documents and plans reducing time to make new-hires productive from 2 months to 3 weeks . Created and updated Incident, Problem & Change process documents instructing support staff how to use the system. Reduced project backlog by focusing on scheduling and coordinating tasks. Reduced Incident, Problem & Change ticket backlogs by reviewing all open department tickets and contacting the affected End User’s to determine the action needed to resolve the issue. Technical Skills: Understanding of diagnostic procedures and troubleshooting techniques for networks using various tools such as ipconfig, ping, tracert, nslookup and interpret the output. Understanding of protocols, TCP/IP, DNS, DHCP in relation to the network. Knowledge of LAN/WAN applications. Understanding the OSI layer and network components that operate within such as Hubs, switches and routers. Understanding ITIL principles. Specialties: Problem solving, Customer Service

Ray Krey speaks the following languages:
No languages available.

Ray Krey has prior experience in the following industries:
Appleone Employment Services , Teksystems , Ibm , Ibm , Verizon Wireless , Allstate Insurance

Ray Krey has the following professional experience:
Clark County School District , Appleone Employment Services , Teksystems , Ibm , Ibm , Verizon Wireless , Allstate Insurance .