
Reza Shifdar
With over 14+ years of total experience in the field of customer service, sales, and team leadership, I... | Singapore, Singapore, Singapore
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Reza Shifdar’s Emails re****@m1****.com
Reza Shifdar’s Phone Numbers 656895****
Social Media
Reza Shifdar’s Location Singapore, Singapore, Singapore
Reza Shifdar’s Expertise With over 14+ years of total experience in the field of customer service, sales, and team leadership, I am a highly motivated and experienced professional with a passion for customer satisfaction, consultative selling, and team development. My roles as Team Lead, Trainer, and Salesforce Trailblazer has allowed me to build strong relationships with customers, provide exceptional support, and training, and mentor team members to reach their full potential. As Team Lead, I have supported my team in achieving their goals and demonstrated leadership by example. I am skilled in conflict resolution and have a talent for motivating and inspiring my team to perform at their best. As a Senior CRO, I am experienced in handling complex customer inquiries and resolving issues promptly. My commitment to providing a positive customer experience has resulted in numerous accolades for exceptional service. As a Trainer, I have a passion for sharing my knowledge and skills with others and have a talent for making complex concepts easy to understand. I have delivered both in-person and online training programs with success. As a Salesforce Trailblazer, I have a deep understanding of the Salesforce platform and use this knowledge to improve processes, increase efficiency, and drive results. I am always eager to learn and stay up-to-date with the latest Salesforce advancements. With my digital literacy skills, I am proficient in Microsoft Word, Excel, PowerPoint, Teams, and Outlook. I have a solid understanding of digital literacy concepts and can use digital tools to solve problems and complete tasks efficiently. My data literacy skills include proficiency in Excel, experience with Tableau, and knowledge of data analysis and visualization techniques. I possess strong analytical skills and familiarity with performance metrics, allowing me to critically evaluate data and identify areas for improvement. My understanding of learning and development, along with excellent communication skills, enables me to design and deliver effective training and coaching programs. I can prioritize and manage multiple tasks, handle stress and adversity, and resolve conflicts positively and respectfully. With strong emotional intelligence, I am empathetic, have good interpersonal skills, and being self-aware. I can express and control emotions productively and healthily and I have active listening skills. Such qualities allow me to effectively communicate, build relationships, and handle difficult conversations with empathy and tact.
Reza Shifdar’s Current Industry M1
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Shifdar’s Prior Industry
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Work Experience

M1
Customer Service Supervisor (Team Lead)
Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
M1
Senior Customer Relations Officer
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
M1
Customer Service Representative
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)