
Rick Wood
I’m an experienced and professional team leader with 30+ years in PC/Network end-user and corporate support with extensive... | United States
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Rick Wood’s Emails rw****@kc****.rr
Rick Wood’s Phone Numbers No phone number available.
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Rick Wood’s Location United States
Rick Wood’s Expertise I’m an experienced and professional team leader with 30+ years in PC/Network end-user and corporate support with extensive experience in project and large meeting support. 20 years with a Big 4 Accounting Firm with over 20 awards (5 of the top awards) for outstanding and exceptional work. Mostly for projects involving office remodels & moves (from budget to design through construction and occupancy), OS/computer/new software upgrades/migrations/deployments or for large meeting support (100-5000) and development of documentation and training materials. During my gap in employment, I did some consulting work with a couple of small businesses and took some time to deal with an ill family member. Until recently, I was with one of the largest law firms in the region, concentrating on day-to-day deskside support with an emphasis in handling hardware setup, system refreshes and migrations to new OS. I am looking for a position that will better utilize my strengths and interests, provide challenges, and will welcome observations and suggestions. I prefer to work with people and solve issues face-to-face as I'm more of a hands-on support person. Phone support is fine, but if it is a “call center” type of position, then I’m probably not what you’re looking for as call centers tend to concentrate on the number of calls you handle and I tend to spend a bit more time with the user to verify everything is resolved and there are no other issues. My background and interests include technology, publishing/graphic arts, construction, broadcasting, theater and photography have been of use when dealing with my work, particularly on the special projects and will be of value to any organization I join. I’m not adverse to a management role but prefer a more support oriented position, whether that be a deskside support or in a project oriented position. I am open to a non-IT position, if the fit is right. I believe any organization I join will gain from my strong sense of dedication, solid work ethic, mentoring & teamwork skills, and ability to find solutions. I can grasp the larger picture, envision new solutions, provide guidance and encouragement to others. I am primarily interested in positions that are full-time, with full benefits and a daytime position. I have no problem with overtime and doing "on call' rotations. Minimal travel is preferred. I will consider short-term contracts that are 6 months or less or contract-to-hire.
Rick Wood’s Current Industry Williams Lea Tag At Shook Hardy And Bacon
Rick
Wood’s Prior Industry
Intertec Publishing
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Kpmg
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Ascend Learning
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Williams Lea Tag At Shook Hardy And Bacon
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Work Experience

Williams Lea Tag At Shook Hardy And Bacon
Systems Support Specialist
Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Ascend Learning
Desktop Support Analyst
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Kpmg
Assistant Manager Deskside Support
Sat Mar 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Intertec Publishing
Personal Computer Specialist
Wed Mar 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)