
Rick Yildiz
Successful business optimisation relies on understanding the opportunity across an organisation and delivering targeted, fit-for-purpose solutions. Best demonstrated... | Anz, Collins St, Australia
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Rick Yildiz’s Emails ri****@an****.com
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Rick Yildiz’s Location Anz, Collins St, Australia
Rick Yildiz’s Expertise Successful business optimisation relies on understanding the opportunity across an organisation and delivering targeted, fit-for-purpose solutions. Best demonstrated during my time at Suncorp, I generated millions in cost benefits and improved organisational effectiveness, setting the business up for long-term success by designing and delivering large scale business improvement programs. 'This is all built on ground-up experience in business optimisation earned through a background in business process outsourcing (BPO) and contact centres, driving operational excellence by improving performance/service levels, OPEX, complaint management, technical and regulatory compliance.' Critically, I bring a best practice approach to change management and been at both the implementation side of change, and the one to experience its impacts. With success delivering large programs of work in highly complex environments encompassing process and system simplification, automation and new ways of working, I simultaneously improve the employee and customer experience. Known for delivering results, I focus on getting the solution right the first time. By delivering projects on time, I ensure organisations realise benefits as soon as possible. Underpinned by strong influencing and leadership skills I guide teams and stakeholders to the right conclusions with an evidence-based approach and a focus on creating value. In this way, I strike the right balance between delivering benefits for the business and its customers. I network regularly and welcome new connections. Please feel free to get in touch.
Rick Yildiz’s Current Industry Anz
Rick
Yildiz’s Prior Industry
Suncorp
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Anz
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Work Experience

Anz
Senior Manager Business Optimisation and Delivery
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Suncorp
Head of Automation and Delivery, Executive Manager, Claims Services Delivery Jul 2016 – Jan 2021
Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Suncorp
National Manager, Partner Performance and Technical Teams
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Suncorp
Contact Center Manager
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Suncorp
Operations Manager (Contact Centres)
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)