Rob Rementeria

FAQ About Rob Rementeria

• What is Rob Rementeria's address?

  Rob Rementeria is located at
  New York City Metropolitan Area, New York City Metropolitan Area, United States

• What is Rob Rementeria's job title?

  Rob Rementeria is a
  My communication skills and ability to forge productive professional relationships are my strong point. This helps me to develop and maintain strong working relationships with management, colleagues, clients, and vendors. I currently have 13+ years of experience in IT Service Management and Operations. In particular, my recent focus has been on developing account solutions for clients based on evaluating SLA compliance, running data and trend analyses, auditing service records, and enforcing data hygiene. I am keen to promote best practices in using service systems to ensure the accuracy of reporting and use data to make evidence-driven decisions. That has been the focus of my entire tenure at Diversified. I also have extensive experience in public lab operations, asset management, project coordination and management, supporting and troubleshooting hardware, software, system, and networking issues on a variety of devices including: laptops, desktops, servers, printers, and scanners. I take pride in developing projects to analyze and improve workflows to enhance productivity and ease of operations. I have 6+ years of experience using ServiceNow for technical support, triage, analysis, and collaboration with University IT, in addition to 3+ years acting as the sole agent and administrator of a customized internal Zendesk system for end-user ticketing support and statistical analysis while at SHU. At Diversified, I've applied best data hygiene practices and evaluated SLA impact of workflows via ConnectWise Manage, MS Excel, and PowerBI. I provide honest client reports of SLA compliance after conducting internal audits on a monthly or quarterly basis, and make informed suggestions for improvements. I also conducted trend analyses across time periods to identify patterns in hardware, software, systems, or networking issues. As a result of my education, I am competent in various domains within psychology and sociology. This informs my customer service, collaborative, and research skills. I am particularly interested in matters such as the social psychology of interpersonal communication & relationships, cognitive processes, workplace psychology, and mental health support. My goal is creating, advancing, evaluating, and maintaining technology programs ranging from hardware and software, to systems and networking. I emphasize improving workflows that incorporate technology usage using data-driven evidence. I aim to pursue a career in IT data analytics while ensuring contractual compliance with service providers and clients in a remote-work environment. Diversified

• What industry does Rob Rementeria currently work in?

  Rob Rementeria currently works in the
  Diversified

• What is Rob Rementeria's area of expertise?

  Rob Rementeria specializes in
  My communication skills and ability to forge productive professional relationships are my strong point. This helps me to develop and maintain strong working relationships with management, colleagues, clients, and vendors. I currently have 13+ years of experience in IT Service Management and Operations. In particular, my recent focus has been on developing account solutions for clients based on evaluating SLA compliance, running data and trend analyses, auditing service records, and enforcing data hygiene. I am keen to promote best practices in using service systems to ensure the accuracy of reporting and use data to make evidence-driven decisions. That has been the focus of my entire tenure at Diversified. I also have extensive experience in public lab operations, asset management, project coordination and management, supporting and troubleshooting hardware, software, system, and networking issues on a variety of devices including: laptops, desktops, servers, printers, and scanners. I take pride in developing projects to analyze and improve workflows to enhance productivity and ease of operations. I have 6+ years of experience using ServiceNow for technical support, triage, analysis, and collaboration with University IT, in addition to 3+ years acting as the sole agent and administrator of a customized internal Zendesk system for end-user ticketing support and statistical analysis while at SHU. At Diversified, I've applied best data hygiene practices and evaluated SLA impact of workflows via ConnectWise Manage, MS Excel, and PowerBI. I provide honest client reports of SLA compliance after conducting internal audits on a monthly or quarterly basis, and make informed suggestions for improvements. I also conducted trend analyses across time periods to identify patterns in hardware, software, systems, or networking issues. As a result of my education, I am competent in various domains within psychology and sociology. This informs my customer service, collaborative, and research skills. I am particularly interested in matters such as the social psychology of interpersonal communication & relationships, cognitive processes, workplace psychology, and mental health support. My goal is creating, advancing, evaluating, and maintaining technology programs ranging from hardware and software, to systems and networking. I emphasize improving workflows that incorporate technology usage using data-driven evidence. I aim to pursue a career in IT data analytics while ensuring contractual compliance with service providers and clients in a remote-work environment.

• Which languages does Rob Rementeria speak? 

  Rob Rementeria speaks the following languages:
  No languages available.

• Which industries has Rob Rementeria previously worked in?   

  Rob Rementeria has prior experience in the following industries:
  Diversified , Seton Hall University Library , Seton Hall University Library , Seton Hall University , Seton Hall University Department Of Psychology , Seton Hall University Pc Support Services , Seton Hall University Pc Support Services

• What is Rob Rementeria’s work experience?  

  Rob Rementeria has the following professional experience:
  Diversified , Diversified , Seton Hall University Library , Seton Hall University Library , Seton Hall University , Seton Hall University Department Of Psychology , Seton Hall University Pc Support Services , Seton Hall University Pc Support Services .

• How can I find Rob Rementeria on LinkedIn?  

  You can view Rob Rementeria’s
  LinkedIn profile at LinkedIn URL.

• What are Rob Rementeria’s work email addresses?  

  Rob Rementeria’s work email addresses are
  [email protected] .

• What company does Rob Rementeria work for?  

  Rob Rementeria works at
  Diversified