Robinson Fernandes
Heading of Service Operations with 19 years of experience in Telecom both international and local markets , passionate... | Pune, Pune, India
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Robinson Fernandes’s Emails ro****@id****.com
Robinson Fernandes’s Phone Numbers 91112373****
Social Media
Robinson Fernandes’s Location Pune, Pune, India
Robinson Fernandes’s Expertise Heading of Service Operations with 19 years of experience in Telecom both international and local markets , passionate about digital transformation, process re-engineering and people development and how they impact customer experience. Functional experience -Familiar with telecom fixed line, mobility & IOT customer journeys and operations support right from on boarding to in life technical support , bill dispute resolution till end of service -Handling all enterprise customer touch points over email , social media , web portals and across contact centers -Partner management > 600 people across multiple outsourced business partners -International BPO contact center operations > 350 people across multiple geographies handling voice , web chat and back office operations (UK) -Experience in international credit card collections (US & ANZ) -International work assignments with multi cultural teams in Europe
Robinson Fernandes’s Current Industry Vodafone Idea
Robinson
Fernandes’s Prior Industry
Idea Cellular
|
Epicenter Technologies
|
Hutchison 3g
|
Vodafone
|
Vodafone Idea
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Work Experience
Vodafone Idea
Head Enterprise Service Operations
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Vodafone Idea
Deputy General Manager
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone Idea
Assistant General Manager
Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Operations Manager
Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Deputy Manager
Thu Dec 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Hutchison 3g
Team Operation Manager
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Hutchison 3g
Team Leader
Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Epicenter Technologies
Team Leader
Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Epicenter Technologies
Team Coach
Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Epicenter Technologies
Customer Relationship Associate
Sat Mar 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Idea Cellular
Head Enterprise Service Operations
— PresentSkills
Languages
Robinson Fernandes Email Addresses
Robinson Fernandes Phone Number
FAQ About Robinson Fernandes
-
Robinson Fernandes is located at
Pune, Pune, India -
Robinson Fernandes is a
Heading of Service Operations with 19 years of experience in Telecom both international and local markets , passionate about digital transformation, process re-engineering and people development and how they impact customer experience. Functional experience -Familiar with telecom fixed line, mobility & IOT customer journeys and operations support right from on boarding to in life technical support , bill dispute resolution till end of service -Handling all enterprise customer touch points over email , social media , web portals and across contact centers -Partner management > 600 people across multiple outsourced business partners -International BPO contact center operations > 350 people across multiple geographies handling voice , web chat and back office operations (UK) -Experience in international credit card collections (US & ANZ) -International work assignments with multi cultural teams in Europe Vodafone Idea -
Robinson Fernandes currently works in the
Vodafone Idea -
Robinson Fernandes specializes in
Heading of Service Operations with 19 years of experience in Telecom both international and local markets , passionate about digital transformation, process re-engineering and people development and how they impact customer experience. Functional experience -Familiar with telecom fixed line, mobility & IOT customer journeys and operations support right from on boarding to in life technical support , bill dispute resolution till end of service -Handling all enterprise customer touch points over email , social media , web portals and across contact centers -Partner management > 600 people across multiple outsourced business partners -International BPO contact center operations > 350 people across multiple geographies handling voice , web chat and back office operations (UK) -Experience in international credit card collections (US & ANZ) -International work assignments with multi cultural teams in Europe -
Robinson Fernandes speaks the following languages:
No languages available. -
Robinson Fernandes has prior experience in the following industries:
Vodafone Idea , Vodafone Idea , Vodafone , Vodafone , Hutchison 3g , Hutchison 3g , Epicenter Technologies , Epicenter Technologies , Epicenter Technologies -
Robinson Fernandes has the following professional experience:
Vodafone Idea , Vodafone Idea , Vodafone Idea , Vodafone , Vodafone , Hutchison 3g , Hutchison 3g , Epicenter Technologies , Epicenter Technologies , Epicenter Technologies , Idea Cellular . -
You can view Robinson Fernandes’s
LinkedIn profile at LinkedIn URL. -
Robinson Fernandes’s work email addresses are
[email protected] . -
Robinson Fernandes works at
Vodafone Idea
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