Rohit Kumar
I am a seasoned Operations Manager with a proven track record in the insurance and utilities industry. I... | Geelong, Victoria, Australia
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Rohit Kumar’s Emails ro****@en****.com
Rohit Kumar’s Phone Numbers No phone number available.
Social Media
Rohit Kumar’s Location Geelong, Victoria, Australia
Rohit Kumar’s Expertise I am a seasoned Operations Manager with a proven track record in the insurance and utilities industry. I possess expertise in End-to-End Operations Management, specializing in Contact Centre Operations and Workforce Planning across onshore and offshore (BPO) models. Throughout my career, I have held various key roles, including Contact Centre Manager, Scientist, Workforce Planning Manager, and Forecast Analyst. In terms of my capabilities, I excel in delivering: Workforce Planning: I specialize in crafting strategic workforce plans tailored for businesses aiming to operate within an agile framework while maintaining cost-effectiveness. Contact Centre Operations: My proficiency lies in the management and optimization of Contact Centre Operations, ensuring high customer satisfaction and the implementation of efficient, low-cost operating models. I am dedicated to providing modern and strategic solutions for workforce planning that not only align with the dynamic needs of businesses but also prioritize customer satisfaction and cost efficiency.
Rohit Kumar’s Current Industry Energyaustralia
Rohit
Kumar’s Prior Industry
Tower Health And Life
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Tower Health And Life Insurance
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Gmhba
|
Energyaustralia
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Work Experience
Energyaustralia
Resource Optimisation Lead
Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Energyaustralia
Forecast Analyst
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Energyaustralia
Customer Operation Senior Manager
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Energyaustralia
Customer Operations Team Manager
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Gmhba
Membership Team Leader
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Tower Health And Life Insurance
Workforce Planning Manager
Thu Feb 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Tower Health And Life
Contact Center Manager
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Rohit Kumar Email Addresses
FAQ About Rohit Kumar
-
Rohit Kumar is located at
Geelong, Victoria, Australia -
Rohit Kumar is a
I am a seasoned Operations Manager with a proven track record in the insurance and utilities industry. I possess expertise in End-to-End Operations Management, specializing in Contact Centre Operations and Workforce Planning across onshore and offshore (BPO) models. Throughout my career, I have held various key roles, including Contact Centre Manager, Scientist, Workforce Planning Manager, and Forecast Analyst. In terms of my capabilities, I excel in delivering: Workforce Planning: I specialize in crafting strategic workforce plans tailored for businesses aiming to operate within an agile framework while maintaining cost-effectiveness. Contact Centre Operations: My proficiency lies in the management and optimization of Contact Centre Operations, ensuring high customer satisfaction and the implementation of efficient, low-cost operating models. I am dedicated to providing modern and strategic solutions for workforce planning that not only align with the dynamic needs of businesses but also prioritize customer satisfaction and cost efficiency. Energyaustralia -
Rohit Kumar currently works in the
Energyaustralia -
Rohit Kumar specializes in
I am a seasoned Operations Manager with a proven track record in the insurance and utilities industry. I possess expertise in End-to-End Operations Management, specializing in Contact Centre Operations and Workforce Planning across onshore and offshore (BPO) models. Throughout my career, I have held various key roles, including Contact Centre Manager, Scientist, Workforce Planning Manager, and Forecast Analyst. In terms of my capabilities, I excel in delivering: Workforce Planning: I specialize in crafting strategic workforce plans tailored for businesses aiming to operate within an agile framework while maintaining cost-effectiveness. Contact Centre Operations: My proficiency lies in the management and optimization of Contact Centre Operations, ensuring high customer satisfaction and the implementation of efficient, low-cost operating models. I am dedicated to providing modern and strategic solutions for workforce planning that not only align with the dynamic needs of businesses but also prioritize customer satisfaction and cost efficiency. -
Rohit Kumar speaks the following languages:
No languages available. -
Rohit Kumar has prior experience in the following industries:
Energyaustralia , Energyaustralia , Energyaustralia , Gmhba , Tower Health And Life Insurance , Tower Health And Life -
Rohit Kumar has the following professional experience:
Energyaustralia , Energyaustralia , Energyaustralia , Energyaustralia , Gmhba , Tower Health And Life Insurance , Tower Health And Life . -
You can view Rohit Kumar’s
LinkedIn profile at LinkedIn URL. -
Rohit Kumar’s work email addresses are
[email protected] . -
Rohit Kumar works at
Energyaustralia
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