
Ross Buchanan
A focussed, analytical and flexible mortgage services professional, with wide-ranging regulatory experience across the full regulated mortgage life... | Glasgow, Glasgow, United Kingdom
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Ross Buchanan’s Emails ro****@ca****.com
Ross Buchanan’s Phone Numbers 44203402****
Social Media
Ross Buchanan’s Location Glasgow, Glasgow, United Kingdom
Ross Buchanan’s Expertise A focussed, analytical and flexible mortgage services professional, with wide-ranging regulatory experience across the full regulated mortgage life cycle, in operational, risk, leadership and oversight roles. A confident and effective communicator with excellent written and verbal skills, and a natural flair for building relationships and influencing at all levels. Possessing a sharp eye for detail that ensures proactive and early identification of challenges and opportunities. Proven track record in driving solutions that achieve the right outcomes for customers and businesses. Regarded by others as subject matter expert in the areas of arrears/special servicing and complaints with extensive experience in primary serving, TCF and Conduct Risk who is approachable and supportive.
Ross Buchanan’s Current Industry Metro Bank
Ross
Buchanan’s Prior Industry
Bank Of America
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Capita
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Metro Bank
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Work Experience

Metro Bank
Mortgage Arrears Assurance Manager
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Capita
Collections Manager
Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita
Customer Relations Manager
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita
Advice Performance Consultant
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita
Interim Arrears Team Manager
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita
Quality & Risk Expert
Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Senior Collector
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Senior Mortgages In Possession And Contentious Litigation Officer
Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Repossessions Officer
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Arrears Administrator
Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)