Rutger Slob rutger@zorgontwikkelaar.nl & | At VodafoneZiggo, my leadership in Customer Experience (CX) culminates from an intricate blend of strategic service design, bringing customer centric focus and driving faster time to market. As Head of CX, I've been pivotal in revolutionizing CX frameworks, streamlining customer-centric changes, and implementing performance management with robust CX KPI dashboards. My approach intertwines strategic leadership with a hands-on involvement in identifying and deploying journey improvements that resonate deeply with customer needs. This, coupled with leading a team of CX Service Designers, underscores my commitment to fostering an environment where customer empathy, agility and data-driven innovation thrive.

Rutger Slob

At VodafoneZiggo, my leadership in Customer Experience (CX) culminates from an intricate blend of strategic service design, bringing...

Breda, Breda, Netherlands

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Rutger Slob’s Emails [email protected]

Rutger Slob’s Phone Numbers No phone number available.

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Rutger Slob’s Location Breda, Breda, Netherlands

Rutger Slob’s Expertise At VodafoneZiggo, my leadership in Customer Experience (CX) culminates from an intricate blend of strategic service design, bringing customer centric focus and driving faster time to market. As Head of CX, I've been pivotal in revolutionizing CX frameworks, streamlining customer-centric changes, and implementing performance management with robust CX KPI dashboards. My approach intertwines strategic leadership with a hands-on involvement in identifying and deploying journey improvements that resonate deeply with customer needs. This, coupled with leading a team of CX Service Designers, underscores my commitment to fostering an environment where customer empathy, agility and data-driven innovation thrive.

Rutger Slob’s Current Industry Vodafoneziggo

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Work Experience

Vodafoneziggo

Head of CX

Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Vodafoneziggo

Manager CX & Service Design

Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Vodafoneziggo

Senior CX Service Designer

Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Ns

Service Designer Nieuwe Business

Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Expleo

Experience Design Lead

Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Essent

Senior Service Designer

Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Avans University Of Applied Sciences

Docent Ontwerpen voor de zorg

Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

The Habit Agency

Chief Service Design en Development

Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

De Zorgontwikkelaar

Health Service Designer

Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Bouman Ggz

Adviseur Innovatie en fondsenwerving

Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Zorginnovatiewijzer

Project coordinator

Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Dutch Health Care Authority

Policy Officer

Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Vivensis

Quality Officer

Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Ibmg

Toen ik nog student was........

Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Allabout

Projectmanager

Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Rutger Slob

Rutger Slob is located at
Breda, Breda, Netherlands

Rutger Slob is a
At VodafoneZiggo, my leadership in Customer Experience (CX) culminates from an intricate blend of strategic service design, bringing customer centric focus and driving faster time to market. As Head of CX, I've been pivotal in revolutionizing CX frameworks, streamlining customer-centric changes, and implementing performance management with robust CX KPI dashboards. My approach intertwines strategic leadership with a hands-on involvement in identifying and deploying journey improvements that resonate deeply with customer needs. This, coupled with leading a team of CX Service Designers, underscores my commitment to fostering an environment where customer empathy, agility and data-driven innovation thrive. Vodafoneziggo

Rutger Slob currently works in the
Vodafoneziggo

Rutger Slob specializes in
At VodafoneZiggo, my leadership in Customer Experience (CX) culminates from an intricate blend of strategic service design, bringing customer centric focus and driving faster time to market. As Head of CX, I've been pivotal in revolutionizing CX frameworks, streamlining customer-centric changes, and implementing performance management with robust CX KPI dashboards. My approach intertwines strategic leadership with a hands-on involvement in identifying and deploying journey improvements that resonate deeply with customer needs. This, coupled with leading a team of CX Service Designers, underscores my commitment to fostering an environment where customer empathy, agility and data-driven innovation thrive.

Rutger Slob speaks the following languages:
No languages available.

Rutger Slob has prior experience in the following industries:
Vodafoneziggo , Ns , Expleo , Essent , Avans University Of Applied Sciences , The Habit Agency , De Zorgontwikkelaar , Bouman Ggz , Zorginnovatiewijzer , Dutch Health Care Authority , Vivensis , Ibmg , Allabout

Rutger Slob has the following professional experience:
Vodafoneziggo , Vodafoneziggo , Vodafoneziggo , Ns , Expleo , Essent , Avans University Of Applied Sciences , The Habit Agency , De Zorgontwikkelaar , Bouman Ggz , Zorginnovatiewijzer , Dutch Health Care Authority , Vivensis , Ibmg , Allabout .