
Santhosh Rachaiah
• A proactive leader with over 9+ years of experience in Technical support operations and Network Management. • Deft at working... | Bengaluru, Karnataka, India
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Santhosh Rachaiah’s Emails sr****@so****.com
Santhosh Rachaiah’s Phone Numbers No phone number available.
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Santhosh Rachaiah’s Location Bengaluru, Karnataka, India
Santhosh Rachaiah’s Expertise • A proactive leader with over 9+ years of experience in Technical support operations and Network Management. • Deft at working on SonicWALL firewalls (Super Massive 9800,9600,9400,E8510,8500, 7500, 6500,5500) Pro Series 5xxx, 4xxx, 3xxx,NSA 5600,4600,3600 to TZ Series 100,200,400,600 6.x firmwares ),GMS 7.X -8.X. • Handling internal and external customer escalations. • Training and mentoring new hires. • Publishing knowledge base and enhancing existing knowledge base for ease of customer experience to know how to configure the device. • Proficient in managing configuration and identifying potential issues in implementation projects. • Professional with strong planning, interpersonal skills with abilities in liaising with people at all levels in the organization.
Santhosh Rachaiah’s Current Industry Sonicwall
Santhosh
Rachaiah’s Prior Industry
Dell International Services
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E4e Buisness Solutions
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Dell
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Sonicwall
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Work Experience

Sonicwall
Enterprise Network Security Appliance Support Advisor
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Dell
Sr. Enterprise Technical Support Analyst
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
E4e Buisness Solutions
Technical Support Engineer
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Dell International Services
Technical Support Engineer A4
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)