
Sean Campbell
• Work remotely to provide end user support in a fast paced environment through over the phone support... | South Portland, South Portland, United States
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Sean Campbell’s Emails sc****@mb****.uchicago
Sean Campbell’s Phone Numbers No phone number available.
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Sean Campbell’s Location South Portland, South Portland, United States
Sean Campbell’s Expertise • Work remotely to provide end user support in a fast paced environment through over the phone support and email based ticketing system • Utilize ticketing system to track, update and respond to open requests to adhere to client SLAs • Work with Active Directory and Exchange within Server 2003 and 2008 and O365 environments • Perform server monitoring and maintenance for over 70 companies worldwide • Assisted with updating documentation for client issues • Provided end-user support for all software and hardware related issues. • Developed software for Tyler’s leading Financial ERP solution, a heavy CRUD-based application utilizing Jira, Visual Studio, Sublime, Microsoft SQL Management Studio and Team Foundation Server. • Designed, implemented and tested multiple software enhancements per client request. • Performed analysis of existing codebase to identify bugs and areas where performance could be improved, rewriting legacy code to utilize SQL queries when possible. • Consulted with senior developers and QA personnel to implement best solution possible.•Diagnosed and repaired malfunctioning desktop/laptop hardware and peripherals, including equipment not under warranty. Consulted with vendor representatives when necessary. •Researched and resolved client service requests in a timely manner to minimize client downtime. •Enter problem descriptions and resolutions into call tracking software. •Handled the detailed deployment, inventory, and tracking of all technology equipment across campus including new hardware, office moves and equipment retirement. •Worked closely with ILS staff to develop and document solutions. •Provided training to faculty, staff, and students on the use of supported academic and administrative hardware and software. •Provided specialized project assistance to the faculty, staff and students. •Dispatched other resources as necessary.• Worked in a fast-paced, team driven environment • Knowledge and training to troubleshoot and fix customers PCs • Perform OS Reloads, Software Installs, Data Backups, hardware installs • Manage system queues for current workload • Troubleshoot various problems with customers over the phone and in store • Provide excellent customer service in a professional manner • Provide in-person training for customers based on their software needs. • Provide end user support in a fast paced environment through over the phone support and email based ticketing system • Utilize ticketing system to track, update and respond to open requests to adhere to client SLAs • Work with Active Directory and Exchange within Server 2003 and 2008 environments • Perform server monitoring and maintenance for over 40 companies worldwide • Assisted with updating documentation for client issues • Provided end-user support for all software and hardware related issues • Provide support for servers within our data center and located in remote locations worldwide.
Sean Campbell’s Current Industry WEX
Sean
Campbell’s Prior Industry
Geek Squad
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Enables IT Group Plc
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Bates College
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Tyler Technologies
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WEX
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Work Experience

WEX
Software Engineer
Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
WEX
Software Engineer Intern
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Tyler Technologies
Software Developer Intern
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Enables IT Group Plc
Remote Support Engineer
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Bates College
Technology Support Specialist
Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Enables IT Group Plc
Support Engineer
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Geek Squad
Advanced Repair Agent
Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)