
Semih Kokacya
Working as a part of skilled solution engineers team to solve complex problems in our EMEA region’s customers’... | City 28-0-1, City 28-0-1, Turkey
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Semih Kokacya’s Emails se****@no****.com
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Semih Kokacya’s Location City 28-0-1, City 28-0-1, Turkey
Semih Kokacya’s Expertise Working as a part of skilled solution engineers team to solve complex problems in our EMEA region’s customers’ end-to-end IPTV network, including the applications and third party products it contains like Velocix CDN and Fabrix Cloud DVR. Responsible for customer’s open tickets, 7/24 availability for world wide. Assesing the problem, starting the troubleshoot, making an action plan and constantly keeping the communication with the customer. Ensuring the timely & accurate processing of tickets, enhancing customer support quality. Providing root cause of the problems to the customers. This role requires to solve the problems rapidly on linux(within time metrics), escalate to L3 groups when necessary.Work experience in healthcare IT sector as a java developer. Participating the development of the open source product (Snow Owl Platform) which is being used by doctors, dentists and clinicians. Developing UI editors using SWT and Jface technologies. Responsible for developing, testing, launching and supporting these Eclipse RCP applications.Java developer for core banking systems at Yapı Kredi Bank.The project consists of the modules for credit cards, individual loans, merchant systems and collection systems with using the cutting-edge technologies like Java, Maven, Spring, Hibernate, Oracle 11g with Eclipse, PL/SQL tools, JIRA and SVN.
Semih Kokacya’s Current Industry Alcatel-Lucent
Semih
Kokacya’s Prior Industry
OBSS
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B2 International
|
Alcatel-Lucent
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Work Experience

Alcatel-Lucent
IPTV Solution Engineer
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
B2 International
Java developer
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
OBSS
Java developer
Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)