
Shannon Moore
Customer Care / Account Management / Team Management / Operations Highly dynamic and result-oriented professional with comprehensive... | Los Angeles, Los Angeles, United States
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Shannon Moore’s Emails sh****@nu****.com
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Shannon Moore’s Location Los Angeles, Los Angeles, United States
Shannon Moore’s Expertise Customer Care / Account Management / Team Management / Operations Highly dynamic and result-oriented professional with comprehensive experience in customer service and project management. Skilled at controlling customer outcomes within healthcare and maintaining satisfaction levels. Compelling communicator well-versed at fostering and developing professional relationships. Goal driven and ambitious with reputable track record of revenue retention, complex account management, and competitive analysis. Innovative professional adept at performance evaluation and cost reduction. Trustworthy and dependable individual with a history of maximizing efficiency, solving problems, and coordinating workflow. Extensive familiarity working with B2B SaaS and healthcare products. Expert at customer discovery knowledgeable at tailoring presentations to certain audience needs. Technically curious practiced at utilizing new technologies and learning new software platforms AREAS OF EXPERTISE: • Account Management • Provider Relations • Customer Service • BPO/Vendor Management • Healthcare Operations • Strategic Planning • Contract Renewals • Inside Sales • Client Retention • Project Management • Implementations • Presentations and Training • Analytical Spreadsheets • High Attention to Detail • Self-Manage • HIPAA Compliance • Healthcare Industry Terminology • Professional Email and Phone Etiquette • EMR, Data Entry and Call Centers • Telecommute – Travel TECHNICAL SKILLS AND SOFTWARE Microsoft Access, Excel, Outlook and Word Microsoft Teams SAGE Contractor EPIC Electronic Health Record PowerScribe SharePoint Salesforce DocQmanage DocQscribe Contract Databases Invoice and Purchase Orders Applications Webinar Software Go To Meeting Remedy Ticket Tracking TeamWork – Electronic Timecard
Shannon Moore’s Current Industry Microsoft
Shannon
Moore’s Prior Industry
Mmodal Formally Known As Medquist Transcription
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Nuance Communications
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Mission Paving And Sealing
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Microsoft
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Work Experience

Microsoft
Partner Manager, DAX Operations Support Engineer
Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Nuance Communications
Partner Manager, DAX Operations - Nuance Health and Life Sciences - a Microsoft company
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Mission Paving And Sealing
Project Coordinator
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Nuance Communications
Client Operations Manager
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Mmodal Formally Known As Medquist Transcription
Healthcare Documentation Service Manager - Remote
Mon May 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)