
Shayle Briscoe
• To manage and motivate agents through ongoing formal and informal interactions to achieve agreed team and individual... | Ireland
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Shayle Briscoe’s Emails sh****@ei****.com
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Shayle Briscoe’s Location Ireland
Shayle Briscoe’s Expertise • To manage and motivate agents through ongoing formal and informal interactions to achieve agreed team and individual performance metrics • Support team members by ensuring coaching interactions, monthly appraises and development meetings are adhered to in order to aid in the staffs professional development • Ensuring customer complaints are dealt with in a timely manner and in line with the business’s complaint policy • To communicate effectively any changes within the business to the staff • To ensure the staff have a positive environment to work in by ensuring that the initiatives in place are being ran in order to maintain team morale and positively affect performance. •To aid in the development of agents on a performance level and provide the necessary support needed • To carry out side by side coaching to help in the development of staff • To identify training needs and carry out daily briefings/training sessions based on these needs • To support agents from the transition from Grad-bay into the live environment. • To provide a high level of customer service in the billing and technical support department • To work as part of a team to meet weekly targets • To take responsibility of my own behaviour to ensure targets are met on an individual level • To identify the needs of our customers and ensure their issues are resolved.
Shayle Briscoe’s Current Industry Eishtec
Shayle
Briscoe’s Prior Industry
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Work Experience

Eishtec
Customer Service Manager
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
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Subject Matter Expert
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
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Customer Service and Technical Agent
Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)