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Sherwin Liddell

Highly analytical and transformational leader with expertise in spearheading areas including workforce, capacity and resource planning, call volume... | Scotiabank, 44 King St W Scotia Plaza, Canada

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Sherwin Liddell’s Emails [email protected]

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Sherwin Liddell’s Location Scotiabank, 44 King St W Scotia Plaza, Canada

Sherwin Liddell’s Expertise Highly analytical and transformational leader with expertise in spearheading areas including workforce, capacity and resource planning, call volume forecasting, inbound/outbound volume modeling, headcount planning and budget management across multiple business lines. Adept in developing workforce management concepts, performance measurements, KPI reporting, and enhancing integrated planning processes, while driving the development of analytical tools to provide business insights needed to ensure optimal staffing levels and goal attainment. Expertise in applying advanced workforce planning techniques and tools to provide insight and recommendations on labor plans and long-term labor strategies, while mitigating service level risks. • Workforce Capacity Planning • Contact Centre Operations • Policy & KPI Development • Long/Short-Range Planning • Workforce Management • Contact Centre Optimization • Team Building/Management • Budget Management • Resource & Headcount Planning • Performance Analysis/Mgmt. • Forecasting & Staffing • Call Volume Predictions

Sherwin Liddell’s Current Industry Scotiabank

Sherwin Liddell’s Prior Industry
Tangerine Bank | Rogers Communications | Scotiabank

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Work Experience

Scotiabank

Senior Manager, Workforce Planning - Canadian Banking Contact Centre (CBCC)

Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Rogers Communications

Senior Manager of Capacity Planning

Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Tangerine Bank

Manager, Financial Analysis & Reporting

Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Tangerine Bank

Resource Planning Manager

Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Tangerine Bank

Workforce Analyst

Sun Oct 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Sherwin Liddell Email Addresses

[email protected] Email

Sherwin Liddell Phone Number

No phone number available. Phone number

FAQ About Sherwin Liddell

Sherwin Liddell is located at
Scotiabank, 44 King St W Scotia Plaza, Canada

Sherwin Liddell is a
Highly analytical and transformational leader with expertise in spearheading areas including workforce, capacity and resource planning, call volume forecasting, inbound/outbound volume modeling, headcount planning and budget management across multiple business lines. Adept in developing workforce management concepts, performance measurements, KPI reporting, and enhancing integrated planning processes, while driving the development of analytical tools to provide business insights needed to ensure optimal staffing levels and goal attainment. Expertise in applying advanced workforce planning techniques and tools to provide insight and recommendations on labor plans and long-term labor strategies, while mitigating service level risks. • Workforce Capacity Planning • Contact Centre Operations • Policy & KPI Development • Long/Short-Range Planning • Workforce Management • Contact Centre Optimization • Team Building/Management • Budget Management • Resource & Headcount Planning • Performance Analysis/Mgmt. • Forecasting & Staffing • Call Volume Predictions Scotiabank

Sherwin Liddell currently works in the
Scotiabank

Sherwin Liddell specializes in
Highly analytical and transformational leader with expertise in spearheading areas including workforce, capacity and resource planning, call volume forecasting, inbound/outbound volume modeling, headcount planning and budget management across multiple business lines. Adept in developing workforce management concepts, performance measurements, KPI reporting, and enhancing integrated planning processes, while driving the development of analytical tools to provide business insights needed to ensure optimal staffing levels and goal attainment. Expertise in applying advanced workforce planning techniques and tools to provide insight and recommendations on labor plans and long-term labor strategies, while mitigating service level risks. • Workforce Capacity Planning • Contact Centre Operations • Policy & KPI Development • Long/Short-Range Planning • Workforce Management • Contact Centre Optimization • Team Building/Management • Budget Management • Resource & Headcount Planning • Performance Analysis/Mgmt. • Forecasting & Staffing • Call Volume Predictions