
Shivangi Pulst
Adept at spearheading compliance and operations, I am Shivangi Pulst, with over a decade of cross-industry expertise, particularly... | Gurugram, Haryana, India
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Shivangi Pulst’s Emails sh****@am****.com
Shivangi Pulst’s Phone Numbers No phone number available.
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Shivangi Pulst’s Location Gurugram, Haryana, India
Shivangi Pulst’s Expertise Adept at spearheading compliance and operations, I am Shivangi Pulst, with over a decade of cross-industry expertise, particularly in enhancing customer service strategies and fostering robust team environments. My career has been hallmarked by a dedication to knowledge sharing, simplifying complex concepts, and driving team foundation to new heights. As a Team Leader at American Express, my innovative approach to operational excellence has led to significant process improvements and development projects, contributing to a positive transformation in the digital global transformation sector. My leadership has been influential in the New Hire Candidate Screening, Disputes and Fraud workstream, and in the piloting of Knowledge Bytes for process optimization. I have a proven track record in mentoring teams, handling high-stake platforms like the Voice of Colleague, and initiating development programs that resonate across the organization. As a coach and a supercoach, my role has been pivotal in upskilling teams and enhancing performance metrics significantly. I excel at identifying risk areas, ensuring SOP compliance, and partnering with stakeholders for comprehensive process compliance and innovation. I am committed to not only maintaining but elevating compliance health, managing scorecards, and career pathing for my team members. My goal is to create an environment where customer, colleague, and shareholder experiences are paramount and continuously improved upon. Let's connect and explore how we can drive operational excellence together. Reach out at [email protected].
Shivangi Pulst’s Current Industry American Express
Shivangi
Pulst’s Prior Industry
American Express
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Alpine International School
|
Wns Global Services
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Work Experience

American Express
Team Leader (Operational Excellence)
Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
American Express
Operations Team Lead (Us Disputes And Fraud)
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
American Express
Dispute And Fraud Analyst
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Wns Global Services
Senior Travel Consultant
Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Alpine International School
High School Science Teacher
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
American Express
Team Leader (Operational Excellence)
— Present