
Shuwen Tian
● Advised other communications professionals regarding ways to increase coverage in ethnic media, such as translating content in... | Edmonton, Edmonton, Canada
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Shuwen Tian’s Emails sh****@ua****.ca
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Shuwen Tian’s Location Edmonton, Edmonton, Canada
Shuwen Tian’s Expertise ● Advised other communications professionals regarding ways to increase coverage in ethnic media, such as translating content in another language and employing videos in postings ● Acted as the first point of contact for online users daily through university social media platforms to provide guidance and support ● Responded to inquiries from applicants from various countries through email and online chat room ● Created content, posted articles and university news/events on Chinese social media platforms ● Increased the efficacy of digital content and engagement of the social media communities through writing in a creative style and incorporating latest Internet trends ● Provided professional development information in social media, such as workshops and conferences. ● Collaborated with different faculties across campus to ensure the clarity and consistency of content for outgoing communications to prospective students ● Advised prospective students and responded to inquiries regarding academic and university life through Open-Source Ticket Request System (OTRS) and social media platforms ● Updated applicants' database and ensured their academic accuracy using PeopleSoft, Alfresco. ● Assisted prospective applicants with admission and registration inquiries ● Reviewed prospective students’ university applications and updated their database entry using PeopleSoft program. ● Liaised with international students, tracked their questions and requests through Open-source Ticket Request System (OTRS), QQ, Renren (Chinese social media platforms) and responded in a timely manner in both English and Chinese ● Provided support for international students' concerns with academic and non-academic questions by sharing my personal experience and insights of the university ● Ensured the students’ issues are handled and directed appropriately. ● Provided exceptional customer services to all clients through active listening and providing appropriate products guidance ● Achieved sales goal by promoting additional products information and services. ● Coached over 200 students in English Language class in both English and Mandarin ● Planned and coordinated the annual Science Fair and English Art Festival ● Mentored students and provided information regarding North American university applications.
Shuwen Tian’s Current Industry University of Alberta International
Shuwen
Tian’s Prior Industry
Dalian Maple Leaf International School
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Hudson's Bay Company
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University of Alberta
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University of Alberta International
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Work Experience

University of Alberta International
International Recruitment Assistant
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
University of Alberta
Student Intern
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
University of Alberta
Student Intern
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
University of Alberta
Student Calling Program Intern
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Hudson's Bay Company
Sales Associate
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Dalian Maple Leaf International School
Teaching Assistant
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)