
Silvana Donis
Talented and committed Customer Success Manager with 12+ years of experience in project management, process improvements, and account... | San Francisco, California, United States
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Silvana Donis’s Emails sd****@ci****.com
Silvana Donis’s Phone Numbers No phone number available.
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Silvana Donis’s Location San Francisco, California, United States
Silvana Donis’s Expertise Talented and committed Customer Success Manager with 12+ years of experience in project management, process improvements, and account development. Trusted advisor with a keen ability to build rapport with customers to assess their business needs, define their goals, and provide workable solutions to meet their requirements. Skilled at influencing key decision-makers, with a strong reputation for professionalism and delivering on commitments. Leverage strong business acumen and industry expertise to drive profitability, collaboration with high-performing teams, and deliver results on business-impacting initiatives. Fluent in Spanish and French. ★AREAS OF EXPERTISE★ » Project Management » Account Management » Customer Service & Support » Stakeholder Engagement » Revenue Generation » Process Improvement » Performance Metrics » Team Building & Leadership » Data Analysis & Reporting » Workflow Optimization » Client Presentations » Training & Mentoring » Effective Communications » Strategic Planning » Conflict Resolution ★TECHNICAL EXPERTISE★ » Salesforce.com » JIRA » Microsoft Word » Excel » PowerPoint » Outlook
Silvana Donis’s Current Industry Cisco Meraki
Silvana
Donis’s Prior Industry
Willis Towers Watson
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Louis Allen Worldwide
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Clarabridge
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Cisco Meraki
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Work Experience

Cisco Meraki
Customer Success Manager
Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Clarabridge
Customer Success Manager
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Louis Allen Worldwide
Survey Implementation Manager
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Willis Towers Watson
Organizational Survey Insights Analyst
Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)