
Soile Karjalainen
With over 12 years of experience in the ICT field, I am a people-oriented and adaptable professional who... | Oulu, Oulu, Finland
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Soile Karjalainen’s Emails so****@va****.fi
Soile Karjalainen’s Phone Numbers No phone number available.
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Soile Karjalainen’s Location Oulu, Oulu, Finland
Soile Karjalainen’s Expertise With over 12 years of experience in the ICT field, I am a people-oriented and adaptable professional who delivers high-quality solutions for government and healthcare sectors. I have a master's degree in information processing science, as well as certifications in ITIL, SAFe Agilist, and SAFe Product Owner/Product Manager. As a Service Delivery Manager at CGI, I manage the welfare regions of Lapland, Ostrobothnia, and North Ostrobothnia for the OMNI360 healthcare solution. I am responsible for customer relationship management, customer satisfaction, contract and invoice management, and project and program oversight. I leverage my excellent communication, emotional intelligence, and leadership skills to work with diverse stakeholders and teams, and to ensure timely and cost-effective delivery of services. I am also passionate about learning and growing, and I seek opportunities to improve my skills and knowledge in leadership, management, and agile methodologies. Prior this position I worked as a Product Owner acting as a team leader of multicultural product development team using English as a working language. I love organizing, planning and managing larger entities, snapping pieces into place. Excellent customer service abilities, co-operation and excellent communication skills are my strengths. My superpower is emotional intelligence and I know how to lead people to achieve our goals.
Soile Karjalainen’s Current Industry Cgi
Soile
Karjalainen’s Prior Industry
Tieto
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Government Ict Centre Valtori
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Work Experience

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Service Delivery Manager
Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
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Product Owner
Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Government Ict Centre Valtori
Project Manager
Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
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Project Manager / Customer Environmental Manager
Wed Nov 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
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Incident Manager
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
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Pool leader
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
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Product Specialist
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Tieto
Customer Support Specialist
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Tieto
Application Specialist
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Tieto
Application Specialist Intern
Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)