
Sonia Vaquera
As the Manager of Customer Care Systems at Insulet Corporation, a leading medical device company that develops and... | United Kingdom
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Sonia Vaquera’s Emails so****@my****.com
Sonia Vaquera’s Phone Numbers 1781457****
Social Media
Sonia Vaquera’s Location United Kingdom
Sonia Vaquera’s Expertise As the Manager of Customer Care Systems at Insulet Corporation, a leading medical device company that develops and manufactures innovative insulin delivery systems, I have been overseeing the design, implementation, and optimization of the customer care platforms and applications for over a year. My mission is to ensure that our customer care team has the best tools and processes to provide exceptional service and support to our patients and providers, while also enhancing efficiency and productivity. With more than four years of experience in customer care systems analysis and management, I have developed strong skills and competencies in agile methodologies, customer relationship management (CRM), Miro collaboration platform, Jira software, Outlook email management, and attention to detail. I have also earned multiple certifications and awards for my performance and contributions, such as the Agile Requirements, Jira Software, and obtained multiple You Make the Difference Awards. I am passionate about leveraging technology to improve customer care processes and outcomes, and I am always looking for new opportunities to learn and grow in this field.
Sonia Vaquera’s Current Industry Insulet
Sonia
Vaquera’s Prior Industry
Adecco Espana
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Caixa Penedes
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Golden Line
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Cofidis
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Sitel
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Aronova
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Insulet
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Work Experience

Insulet
Manager Customer Care Systems
Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Insulet
Customer Care Associate Business Analyst
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Aronova
Finance Trade Junior Operations Manager
Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Quality And Compliance Manager And Software Specialist Manager
Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Customer Advisor
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Cofidis
Administrative Assistant
Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Golden Line
Sales Advisor
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Caixa Penedes
Administrative
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Adecco Espana
Human Resources Manager
Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)