
Souvike Chakraborty
As a Unit Manager at ICICI Bank, I lead a team of 15-20 e-relationship managers who are managing... | Hyderabad, Hyderabad, India
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Souvike Chakraborty’s Emails so****@ic****.com
Souvike Chakraborty’s Phone Numbers 1901966****
Social Media
Souvike Chakraborty’s Location Hyderabad, Hyderabad, India
Souvike Chakraborty’s Expertise As a Unit Manager at ICICI Bank, I lead a team of 15-20 e-relationship managers who are managing NRI customers in Canada and USA. I have over 10 years of experience in the corporate world, spanning across banking, community operations, abuse moderation, technical support, and MIS. I am passionate about delivering excellent customer service, driving process improvement, and achieving operational excellence. I am certified in Lean Six Sigma and Lean Digital 2.0, and have successfully implemented strategies to increase revenue, productivity, and quality for my unit and clients. I also enjoy coaching and mentoring my team members, fostering a culture of collaboration, learning, and growth. My goal is to leverage my skills and experience to contribute to the success of a progressive and fast-paced company.
Souvike Chakraborty’s Current Industry Icici Bank
Souvike
Chakraborty’s Prior Industry
Icici Bank
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Shivam Infocom
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Wipro
|
Teleperformance
|
Genpact
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Work Experience

Icici Bank
Unit Manager
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Genpact
Assistant Manager
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Teleperformance
Assistant Operations Manager
Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Wipro
Customer Service Team Lead
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Wipro
Customer Relations Manager
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Wipro
Process Associate
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Shivam Infocom
Mis Executive
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Icici Bank
Unit Manager
— Present