Sreejesh Vijayan
• 9+ years of experience in IT industry including work exposure in projects with clients across globe. • Understanding of... | Pathanamthitta, Pathanamthitta, India
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Sreejesh Vijayan’s Emails sr****@ar****.com
Sreejesh Vijayan’s Phone Numbers No phone number available.
Social Media
Sreejesh Vijayan’s Location Pathanamthitta, Pathanamthitta, India
Sreejesh Vijayan’s Expertise • 9+ years of experience in IT industry including work exposure in projects with clients across globe. • Understanding of ITIL framework. • Detailed understanding and work experience on CPI process (Change, Incident, Problem Management). • Domain exposure to Contact Center, ITS (Intelligent Transportation System), IT Service Management & IT Enabled Services. • Experience in Management reporting and customer reviews. • Service-related reporting & service quality control (for customers). • Expertise in IT Service Management Processes. • Experience in Network Monitoring. • Experience in Service Desk Handling, Troubleshooting. • Experience in team management & ensuring the quality of data delivered to clients. • Proactively communicate and collaborate with client and internal teams to analyze information needs and functional requirements. • Support of Escalation processes, operational provider management, and quality assurance related to delivery. • Experience in Data Analysis, Data mining, Pattern recognition, Service Analysis & IT Operations Management. • High proficiency in Excel & other MS Office Tools, also in SQL Server & MySQL. • Experience & knowledge in service management & ticketing tools. • Fair understanding of service operations as well as technical side • Module level understanding of projects.
Sreejesh Vijayan’s Current Industry Allianz Technology
Sreejesh
Vijayan’s Prior Industry
Allianz
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Cmc
|
Ars Traffic And Transport Technology
|
Allianz Technology
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Work Experience
Allianz Technology
Service Manager
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ars Traffic And Transport Technology
Team Lead - Services
Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Ars Traffic And Transport Technology
Senior Service Analyst/Team Lead - Operations
Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Ars Traffic And Transport Technology
Service Analyst
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Cmc
Citizen Service Executive
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Allianz
Service Manager
— PresentSkills
Languages
Sreejesh Vijayan Email Addresses
FAQ About Sreejesh Vijayan
-
Sreejesh Vijayan is located at
Pathanamthitta, Pathanamthitta, India -
Sreejesh Vijayan is a
• 9+ years of experience in IT industry including work exposure in projects with clients across globe. • Understanding of ITIL framework. • Detailed understanding and work experience on CPI process (Change, Incident, Problem Management). • Domain exposure to Contact Center, ITS (Intelligent Transportation System), IT Service Management & IT Enabled Services. • Experience in Management reporting and customer reviews. • Service-related reporting & service quality control (for customers). • Expertise in IT Service Management Processes. • Experience in Network Monitoring. • Experience in Service Desk Handling, Troubleshooting. • Experience in team management & ensuring the quality of data delivered to clients. • Proactively communicate and collaborate with client and internal teams to analyze information needs and functional requirements. • Support of Escalation processes, operational provider management, and quality assurance related to delivery. • Experience in Data Analysis, Data mining, Pattern recognition, Service Analysis & IT Operations Management. • High proficiency in Excel & other MS Office Tools, also in SQL Server & MySQL. • Experience & knowledge in service management & ticketing tools. • Fair understanding of service operations as well as technical side • Module level understanding of projects. Allianz Technology -
Sreejesh Vijayan currently works in the
Allianz Technology -
Sreejesh Vijayan specializes in
• 9+ years of experience in IT industry including work exposure in projects with clients across globe. • Understanding of ITIL framework. • Detailed understanding and work experience on CPI process (Change, Incident, Problem Management). • Domain exposure to Contact Center, ITS (Intelligent Transportation System), IT Service Management & IT Enabled Services. • Experience in Management reporting and customer reviews. • Service-related reporting & service quality control (for customers). • Expertise in IT Service Management Processes. • Experience in Network Monitoring. • Experience in Service Desk Handling, Troubleshooting. • Experience in team management & ensuring the quality of data delivered to clients. • Proactively communicate and collaborate with client and internal teams to analyze information needs and functional requirements. • Support of Escalation processes, operational provider management, and quality assurance related to delivery. • Experience in Data Analysis, Data mining, Pattern recognition, Service Analysis & IT Operations Management. • High proficiency in Excel & other MS Office Tools, also in SQL Server & MySQL. • Experience & knowledge in service management & ticketing tools. • Fair understanding of service operations as well as technical side • Module level understanding of projects. -
Sreejesh Vijayan speaks the following languages:
No languages available. -
Sreejesh Vijayan has prior experience in the following industries:
Ars Traffic And Transport Technology , Ars Traffic And Transport Technology , Ars Traffic And Transport Technology , Cmc -
Sreejesh Vijayan has the following professional experience:
Allianz Technology , Ars Traffic And Transport Technology , Ars Traffic And Transport Technology , Ars Traffic And Transport Technology , Cmc , Allianz . -
You can view Sreejesh Vijayan’s
LinkedIn profile at LinkedIn URL. -
Sreejesh Vijayan’s work email addresses are
[email protected] . -
Sreejesh Vijayan works at
Allianz Technology
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