
Steave Dsouza
Operated the BEAST system to create contracts for mobile phones. Setup and diagnose issues with mobiles. Provided customer... | Edmonton, Edmonton, Canada
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Steave Dsouza’s Emails st****@ac****.com
Steave Dsouza’s Phone Numbers No phone number available.
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Steave Dsouza’s Location Edmonton, Edmonton, Canada
Steave Dsouza’s Expertise Operated the BEAST system to create contracts for mobile phones. Setup and diagnose issues with mobiles. Provided customer service by answering questions related to devices and helped set them up ♣ Managed a high- volume workload within a deadline-driven environment; consistently met performance benchmarks. Provided leadership and coaching to engage and motivate staff to deliver results and customer satisfaction ♣ Established customer service a top priority rather than completion of tasks; communicated expected level of results. ♣ Used consultative selling skills to identify opportunities, overcome objections, and build relationships. ♣ Conducted research to identify solutions and alternatives for customers, ensuring continued business relations.Supported multiple applications with respect to performance, data handling, mapping and routing. Managed routine maintenance jobs, solved application errors and ensured that they were secure and reliable ♣ Worked as an analyst for Business-to-Business integration systems with a strong focus on Customer/Client support ♣ Handled change requests with respect to mapping changes, configuration changes, or routing changes. ♣ Developed and configured new partners in the system. Handled interface transports in SAP PI. ♣ Collaborated with multiple vendors and clients based in America, Europe and Asia pacific. ♣ Worked on 121 Category 4 (Low priority), 50 Category 3 (High priority) and 18 Category 2 (Critical) tickets. ♣ Collaborated on 3 middleware re-platforming projects and trained 6 people in SAP PI & Axway applications. ☞ Collaborated with clients to implement changes to the existing enterprise infrastructure and resolved issues. ☞ Recognized by peers and clients as an excellent leader; received superior performance ratings based on positive attitude, and reliability.
Steave Dsouza’s Current Industry BMO Financial Group
Steave
Dsouza’s Prior Industry
Accenture
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Best Buy
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BMO Financial Group
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Work Experience

BMO Financial Group
QA Automation Engineer
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Best Buy
Mobile specialist
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Accenture
Software Engineering Analyst
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)