Steve Parsons

FAQ About Steve Parsons

• What is Steve Parsons's address?

  Steve Parsons is located at
  Washington, Washington, United States

• What is Steve Parsons's job title?

  Steve Parsons is a
  Over thirty years of progressive Help Desk, CRM, problem management and customer service skills in a mainframe, and LAN environment within the wholesale, retail, federal, health care, military and consulting industries. Twenty five years of management experience, including 25+ years of specific Help Desk/Customer Service development and AI/expert/CRM/ACD systems experience. I specialize in creating performance measures, providing organizational change recommendations, problem tracking software administration Specialties: I create or fix Help Desks, Call Centers, and Customer Service Departments. I have created, developed, managed, and consolidated technical and customer support teams (from 5 to 50+ staff) exclusively since 1985. I have been in the user support "arena" for over 30 years, and have a strong client-server, management, technical writing, CRM, and RFP background. I am best at fixing ‘broken’ help desks, introducing USEFULL metrics, and “advertising” help desk services. Retired effective 1/2016

• What industry does Steve Parsons currently work in?

  Steve Parsons currently works in the
  Retired effective 1/2016

• What is Steve Parsons's area of expertise?

  Steve Parsons specializes in
  Over thirty years of progressive Help Desk, CRM, problem management and customer service skills in a mainframe, and LAN environment within the wholesale, retail, federal, health care, military and consulting industries. Twenty five years of management experience, including 25+ years of specific Help Desk/Customer Service development and AI/expert/CRM/ACD systems experience. I specialize in creating performance measures, providing organizational change recommendations, problem tracking software administration Specialties: I create or fix Help Desks, Call Centers, and Customer Service Departments. I have created, developed, managed, and consolidated technical and customer support teams (from 5 to 50+ staff) exclusively since 1985. I have been in the user support "arena" for over 30 years, and have a strong client-server, management, technical writing, CRM, and RFP background. I am best at fixing ‘broken’ help desks, introducing USEFULL metrics, and “advertising” help desk services.

• Which languages does Steve Parsons speak? 

  Steve Parsons speaks the following languages:
  No languages available.

• Which industries has Steve Parsons previously worked in?   

  Steve Parsons has prior experience in the following industries:
  Retired effective 1/2016 , Harris IT Services , S.A.I.C @ Walter Reed , SAIC , George Washington University-Ashburn VA (contractor) , Wackenhut @ the International Monetary Fund , Alltech Int’l @ IRS PRIME ALLIANCE Project , Booz-Allen & Hamilton @ FDA-CBER , TMSI & WANG/I-NET @ U.S. Postal Service HQ – Washington DC

• What is Steve Parsons’s work experience?  

  Steve Parsons has the following professional experience:
  Retired effective 1/2016 , Harris IT Services , S.A.I.C @ Walter Reed , SAIC , George Washington University-Ashburn VA (contractor) , Wackenhut @ the International Monetary Fund , Alltech Int’l @ IRS PRIME ALLIANCE Project , Booz-Allen & Hamilton @ FDA-CBER , TMSI & WANG/I-NET @ U.S. Postal Service HQ – Washington DC .

• How can I find Steve Parsons on LinkedIn?  

  You can view Steve Parsons’s
  LinkedIn profile at LinkedIn URL.

• What are Steve Parsons’s work email addresses?  

  Steve Parsons’s work email addresses are
  [email protected] .

• What company does Steve Parsons work for?  

  Steve Parsons works at
  Retired effective 1/2016