Steve Stapp
Purpose driven people leader with a holistic approach to business that balances data supported decisions, while integrating the... | 1341 West Maria Lane, Tempe, United States
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Steve Stapp’s Emails st****@al****.com
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Steve Stapp’s Location 1341 West Maria Lane, Tempe, United States
Steve Stapp’s Expertise Purpose driven people leader with a holistic approach to business that balances data supported decisions, while integrating the human touch. Expertise encompasses major areas of a contact center from strategic planning, through operations. Strong background in building high performing teams, workforce management, capacity planning, forecasting, telephony routing, efficiency gains, process improvement, and call reduction. Enthusiastically worked through change management during the largest financial merger in history between Wells Fargo and Wachovia. 15 Years of leadership experience in Fortune 100 Companies.
Steve Stapp’s Current Industry Affirm
Steve
Stapp’s Prior Industry
America West Airlines
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Eis Cybernetics
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Intellirisk Management
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Mastercraft Boats Of Arizona
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Wells Fargo Bank
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Aetna
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Freedom Financial Network
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Allstate
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Viking
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Affirm
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Work Experience
Affirm
Manager, Workforce and Vendor Management
Sat Jun 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Viking
Consultant
Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Allstate
Contact Center Operations Division Leader
Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Freedom Financial Network
Director of Workforce Operations Shared Services Business Support
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Aetna
Manager, Service Delivery & Innovation
Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Wells Fargo Bank
Assistant Vice President, Call Center Planning & Analysis
Wed Dec 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Mastercraft Boats Of Arizona
Director of Sales & Marketing
Sat Feb 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Intellirisk Management
Workforce Manager
Thu Apr 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Eis Cybernetics
Manager, Business Development (SAAS - Workforce Management Software)
Thu Aug 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)
America West Airlines
Workforce Management and Contact Center Operations
Tue Jan 01 1985 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Steve Stapp Email Addresses
FAQ About Steve Stapp
-
Steve Stapp is located at
1341 West Maria Lane, Tempe, United States -
Steve Stapp is a
Purpose driven people leader with a holistic approach to business that balances data supported decisions, while integrating the human touch. Expertise encompasses major areas of a contact center from strategic planning, through operations. Strong background in building high performing teams, workforce management, capacity planning, forecasting, telephony routing, efficiency gains, process improvement, and call reduction. Enthusiastically worked through change management during the largest financial merger in history between Wells Fargo and Wachovia. 15 Years of leadership experience in Fortune 100 Companies. Affirm -
Steve Stapp currently works in the
Affirm -
Steve Stapp specializes in
Purpose driven people leader with a holistic approach to business that balances data supported decisions, while integrating the human touch. Expertise encompasses major areas of a contact center from strategic planning, through operations. Strong background in building high performing teams, workforce management, capacity planning, forecasting, telephony routing, efficiency gains, process improvement, and call reduction. Enthusiastically worked through change management during the largest financial merger in history between Wells Fargo and Wachovia. 15 Years of leadership experience in Fortune 100 Companies. -
Steve Stapp speaks the following languages:
No languages available. -
Steve Stapp has prior experience in the following industries:
Viking , Allstate , Freedom Financial Network , Aetna , Wells Fargo Bank , Mastercraft Boats Of Arizona , Intellirisk Management , Eis Cybernetics , America West Airlines -
Steve Stapp has the following professional experience:
Affirm , Viking , Allstate , Freedom Financial Network , Aetna , Wells Fargo Bank , Mastercraft Boats Of Arizona , Intellirisk Management , Eis Cybernetics , America West Airlines . -
You can view Steve Stapp’s
LinkedIn profile at LinkedIn URL. -
Steve Stapp’s work email addresses are
[email protected] . -
Steve Stapp works at
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