
Sue Matlhaku
To meet and exceed customers’ expectations by providing them with the appropriate and efficient branch service. To ensure efficient... | South Africa
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Sue Matlhaku’s Emails su****@st****.com
Sue Matlhaku’s Phone Numbers 2711299****
Social Media
Sue Matlhaku’s Location South Africa
Sue Matlhaku’s Expertise To meet and exceed customers’ expectations by providing them with the appropriate and efficient branch service. To ensure efficient and effective product/service transactions. Customer service The Standard Bank Of South Africa Head Office JHB Implements all the required steps and controls according to laid down procedures when opening accounts to minimise the risks associated with new business. Gathers and completes accurate data for the opening of investment accounts and granting of facilities. Customers successfully migrated to alternate electronic banking channels. Increased profitability as a result of quality growth in market share. Increased cross-sell ratios. Effective Change Management and adoption of projects and initiatives. Good Risk Assurance report findings. Complaints and queries effectively managed. Achievement of Net Promoter Score (NPS) Sales Consultant (outbound) Lending: Standard Bank Accurately captures all applications in line with laid down procedures. Accurately records all sales concluded on measurement system. Actions non-compliant accounts daily to ensure quality of acquisition. Ensures accuracy in the completion of application forms to ensure turnaround times are met. Ensures an understanding, adherence and disclosure to customers regarding accreditation, service fees and commission in terms of the Code of Banking Practice. Ensures an understanding of, and adherence to, documentation requirements as outlined by FAIS and the Financial Intelligence Centre Act (FICA) and the Code of Banking Practice (COPB). Ensures that all products offered to customers are sold on features, benefits and factual information only.
Sue Matlhaku’s Current Industry Standard Bank
Sue
Matlhaku’s Prior Industry
Standard Bank
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Work Experience

Standard Bank
Consultant, Online Fulfilment
Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Standard Bank
Sales Consultant
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Webhelp
Customer Service Consultant
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Standard Bank
Sales Consultant
— Present