
Sutinder Bassi
I have project managed a number of significant projects from upgrading a Direct Resource Scheduling System with Kirona... | Dudley, England, United Kingdom
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Sutinder Bassi’s Location Dudley, England, United Kingdom
Sutinder Bassi’s Expertise I have project managed a number of significant projects from upgrading a Direct Resource Scheduling System with Kirona / Advanced in 2017 and again in 2020, to implementing a programme of work to overhaul systems which were no longer fit for purpose within the Repairs Service at Sandwell MBC. This programme included a replacement Back Office System called Job Manager (Work Hub) in March 2018, new mobile working using JM Mobile on smart phones including work email for 350+ employees. In addition text messaging reminders to customers for repair jobs, and undertaking customer satisfaction surveys and a new Stock Management system in April 2018 from Keymas. The implementation of this key system improved stock accuracy and stock availability, helping to ensure the right materials were available at the right times to enable repair appointments to be kept. Customer satisfaction has been improving Year on year with the Repairs Service. Work has continued with the implementation of Gas Servicing in March 2019, and a further programme of work to extend mobile to the remaining areas of the Repairs Service, Housing and Estate Services. Upgrading JM Work Hub as well as reviewing and improving integration with Capita’s Open Housing system also took place in 2021. Electrical Servicing is scheduled for implementation in March 2022 and Home Checks in the summer of the same year.
Sutinder Bassi’s Current Industry Sandwell Mbc
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Bassi’s Prior Industry
Sandwell Mbc
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Work Experience

Sandwell Mbc
Business Planning & Performance Officer
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Present