
Suvajit Samadder
Being a Technical Service Manager I am managing team of 40 people for AP based accounts. Following responsibilities... | Gurgaon, Haryana, India
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Suvajit Samadder’s Emails su****@ib****.com
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Suvajit Samadder’s Location Gurgaon, Haryana, India
Suvajit Samadder’s Expertise Being a Technical Service Manager I am managing team of 40 people for AP based accounts. Following responsibilities are part of KRA. Service Delivery Responsibilities Achieve, and maintain, 97% SLAs of our clients in for the total of all the accounts supported. Build standard repeatable, reliable and consistent processes and procedures for Service Delivery. Establish operations maturity such that there are no escalations for reasons - related to skill, process, technology issues Responsible for end to end Service delivery, ensuring completion of the work within defined time Frame and with assigned resources and budget. Responsible for providing highly efficient and cost effective IT infrastructure to meet varied Business requirements. Explore improvement opportunities to exploit existing infrastructure. Has provided many Feedback and improvement areas in multiple area like Hiring, Transition, Operations to increase efficiency and customer satisfaction. Enhancing relationships and contacts within the business to enable continuous improvement. Automated various manual processes, ensuring optimum utilization of available resources and operational efficiency. Follow best practice of ITIL frameworks and align IT operations to achieve structured methodology and to drive Projects . Make sure that the account supported is green in and customer Voice & Expectation is met. Improve service delivery quality and client references by focusing on each of our clients to ensure that we deliver quality service at the most competitive cost. Process Management Provide leadership and ownership of globally approved processes and procedures ensuring global agreement and deployment.
Suvajit Samadder’s Current Industry Kyndryl
Suvajit
Samadder’s Prior Industry
Netconnect
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Ibm
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Kyndryl
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Work Experience

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Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
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Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)