Swati Gupta

FAQ About Swati Gupta

• What is Swati Gupta's address?

  Swati Gupta is located at
  Canning Vale, Canning Vale, Australia

• What is Swati Gupta's job title?

  Swati Gupta is a
  KEY RESULT AREAS Team Operations • Handling Transaction Processing for Liability Operations. • Responsible for compliance and due-diligence for Liability Operations. • Keeping a track of team member’s performance. • Planning and providing on-floor training to the agents. • Lobby management and resolving customer complaints. Client Servicing • Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT. • Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes. • Assessing the customer feedback, evaluating areas of improvement & providing feedback to the associates on improvements and achieving customer satisfaction matrices. Operations Management • Mapping clients’ requirements and coordinating and implementing processes in line with pre-set guidelines. • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Reporting • Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process. • Maintaining latest Routing Directives; ensuring queue reporting and support are 100% compliant. • Coordinating with the Central Operations team for all the operational issues and resolving the same. Specialties: Client Servicing Team Operations Reporting Allianz

• What industry does Swati Gupta currently work in?

  Swati Gupta currently works in the
  Allianz

• What is Swati Gupta's area of expertise?

  Swati Gupta specializes in
  KEY RESULT AREAS Team Operations • Handling Transaction Processing for Liability Operations. • Responsible for compliance and due-diligence for Liability Operations. • Keeping a track of team member’s performance. • Planning and providing on-floor training to the agents. • Lobby management and resolving customer complaints. Client Servicing • Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT. • Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes. • Assessing the customer feedback, evaluating areas of improvement & providing feedback to the associates on improvements and achieving customer satisfaction matrices. Operations Management • Mapping clients’ requirements and coordinating and implementing processes in line with pre-set guidelines. • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Reporting • Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process. • Maintaining latest Routing Directives; ensuring queue reporting and support are 100% compliant. • Coordinating with the Central Operations team for all the operational issues and resolving the same. Specialties: Client Servicing Team Operations Reporting

• Which languages does Swati Gupta speak? 

  Swati Gupta speaks the following languages:
  No languages available.

• Which industries has Swati Gupta previously worked in?   

  Swati Gupta has prior experience in the following industries:
  Hcf , Hdfc Amc , Hdfc Amc

• What is Swati Gupta’s work experience?  

  Swati Gupta has the following professional experience:
  Allianz , Hcf , Hdfc Amc , Hdfc Amc .

• How can I find Swati Gupta on LinkedIn?  

  You can view Swati Gupta’s
  LinkedIn profile at LinkedIn URL.

• What are Swati Gupta’s work email addresses?  

  Swati Gupta’s work email addresses are
  [email protected].

• What company does Swati Gupta work for?  

  Swati Gupta works at
  Allianz