Sylvester Key Ii

FAQ About Sylvester Key Ii

• What is Sylvester Key Ii's address?

  Sylvester Key Ii is located at
  Po Box 1788, Mansfield, United States

• What is Sylvester Key Ii's job title?

  Sylvester Key Ii is a
  Sylvester has over 20 years of healthcare related call center experience including 10 years as a Customer Service Supervisor and 5 years of Sr. Manager experience. The below bullet points give a snapshot of Sylvester's leadership, experience and accomplishments.  Leadership and Experience:  * Currently leading an organization of 90+ agents, 1 QAs, and 6 supervisors. * Currently leading the first Medicare Advantage team using the Integrated Service Model. * Managed a high performing team for the past 4 years · Experience in hiring and training Customer Service Representatives.  · Vendor Management: lead & trained. Promotions: · Promoted 20+ Representatives to Sr. Representatives. Promoted 2 Representatives to QA Positions. Promoted 2 QA agents to a supervisor and PSL role Promoted 2 Supervisor to individual contributor roles Accomplishments:  · AWEA Silver Award Winner focused on Courage to Change. · Developed Process for Collecting and Storing the Federal Market place Certificates and Forms. · Developed a Share Point for the Coventry Broker Support Unit. · Accelerate Your Development program participant 2015 · Assisted the DTC Contact Center Management Team in set-up and implement the telephonic functionality of inContact (a cloud contact center software). Designed call flows to ensure proper call routing. Oversaw rollout. · Assisted the DTC Contact Center Management Team in building out the email functionality of inContact. I lead the team that constructed the email templates that inContact will use to respond to broker inquires.  · Part of a workgroup that developed the Salesforce tool that will be used by Broker Support.  · Developed a documentation tool along with a tool used to send commissions related issues over to the Aetna and Coventry Commissions Team. · Developed a tool for AIM Aetna Commissions to be able to track issues sent to Broker Support. · Acted as change agent through implementation of new operating model. * Implemented the use of Chat Bots as a resource of answering agent questions regarding benefits, claims, etc. Aetna A Cvs Health

• What industry does Sylvester Key Ii currently work in?

  Sylvester Key Ii currently works in the
  Aetna A Cvs Health

• What is Sylvester Key Ii's area of expertise?

  Sylvester Key Ii specializes in
  Sylvester has over 20 years of healthcare related call center experience including 10 years as a Customer Service Supervisor and 5 years of Sr. Manager experience. The below bullet points give a snapshot of Sylvester's leadership, experience and accomplishments.  Leadership and Experience:  * Currently leading an organization of 90+ agents, 1 QAs, and 6 supervisors. * Currently leading the first Medicare Advantage team using the Integrated Service Model. * Managed a high performing team for the past 4 years · Experience in hiring and training Customer Service Representatives.  · Vendor Management: lead & trained. Promotions: · Promoted 20+ Representatives to Sr. Representatives. Promoted 2 Representatives to QA Positions. Promoted 2 QA agents to a supervisor and PSL role Promoted 2 Supervisor to individual contributor roles Accomplishments:  · AWEA Silver Award Winner focused on Courage to Change. · Developed Process for Collecting and Storing the Federal Market place Certificates and Forms. · Developed a Share Point for the Coventry Broker Support Unit. · Accelerate Your Development program participant 2015 · Assisted the DTC Contact Center Management Team in set-up and implement the telephonic functionality of inContact (a cloud contact center software). Designed call flows to ensure proper call routing. Oversaw rollout. · Assisted the DTC Contact Center Management Team in building out the email functionality of inContact. I lead the team that constructed the email templates that inContact will use to respond to broker inquires.  · Part of a workgroup that developed the Salesforce tool that will be used by Broker Support.  · Developed a documentation tool along with a tool used to send commissions related issues over to the Aetna and Coventry Commissions Team. · Developed a tool for AIM Aetna Commissions to be able to track issues sent to Broker Support. · Acted as change agent through implementation of new operating model. * Implemented the use of Chat Bots as a resource of answering agent questions regarding benefits, claims, etc.

• Which languages does Sylvester Key Ii speak? 

  Sylvester Key Ii speaks the following languages:
  No languages available.

• Which industries has Sylvester Key Ii previously worked in?   

  Sylvester Key Ii has prior experience in the following industries:
  Aetna A Cvs Health , Aetna , Convergentusa , Csc , Blue Cross And Blue Shield Of Illinois Montana New Mexico Oklahoma And Texas

• What is Sylvester Key Ii’s work experience?  

  Sylvester Key Ii has the following professional experience:
  Aetna A Cvs Health , Aetna A Cvs Health , Aetna , Convergentusa , Csc , Blue Cross And Blue Shield Of Illinois Montana New Mexico Oklahoma And Texas .

• How can I find Sylvester Key Ii on LinkedIn?  

  You can view Sylvester Key Ii’s
  LinkedIn profile at LinkedIn URL.

• What are Sylvester Key Ii’s work email addresses?  

  Sylvester Key Ii’s work email addresses are
  [email protected] .

• What company does Sylvester Key Ii work for?  

  Sylvester Key Ii works at
  Aetna A Cvs Health