Theo Opitoke

FAQ About Theo Opitoke

• What is Theo Opitoke's address?

  Theo Opitoke is located at
  Manila, Manila, Philippines

• What is Theo Opitoke's job title?

  Theo Opitoke is a
  Theo is a skilled data analyst with extensive experience in data modelling, business and customer insights, business analysis, customer services coaching and supervision. Demonstrate ability in collecting, organising, interpreting, and communicating various types of internal and external company data to provide better understanding of business and customer issues. Expert in effectively using, Excel, Power BI, SQL and Tableau models to solve data-related problems and communicating solutions through dashboard tools aforementioned. Strategic thinker in finding solutions to problems and determining models for optimal use of organisational data. As a customer services Supervisor, he created a model to correlate data of agents KPI performances and measured them against industry standards. He was able to identify key areas of weakness and strength, which he then offered suggestions for improvement. This initiated a 3 months training program for "Focus Agents" who were below competition standards. It led to a 7% overall improvement of customer satisfaction accross the board. He was awarded supervisor of the year twice in a row during the COVID lockdown. He is a master communicator, providing realistic projections and establishing various scenarios to determine viable process strategies. He communicates data/information in a way that is clear, efficient, and beneficial for end users. 10alytics

• What industry does Theo Opitoke currently work in?

  Theo Opitoke currently works in the
  10alytics

• What is Theo Opitoke's area of expertise?

  Theo Opitoke specializes in
  Theo is a skilled data analyst with extensive experience in data modelling, business and customer insights, business analysis, customer services coaching and supervision. Demonstrate ability in collecting, organising, interpreting, and communicating various types of internal and external company data to provide better understanding of business and customer issues. Expert in effectively using, Excel, Power BI, SQL and Tableau models to solve data-related problems and communicating solutions through dashboard tools aforementioned. Strategic thinker in finding solutions to problems and determining models for optimal use of organisational data. As a customer services Supervisor, he created a model to correlate data of agents KPI performances and measured them against industry standards. He was able to identify key areas of weakness and strength, which he then offered suggestions for improvement. This initiated a 3 months training program for "Focus Agents" who were below competition standards. It led to a 7% overall improvement of customer satisfaction accross the board. He was awarded supervisor of the year twice in a row during the COVID lockdown. He is a master communicator, providing realistic projections and establishing various scenarios to determine viable process strategies. He communicates data/information in a way that is clear, efficient, and beneficial for end users.

• Which languages does Theo Opitoke speak? 

  Theo Opitoke speaks the following languages:
  No languages available.

• Which industries has Theo Opitoke previously worked in?   

  Theo Opitoke has prior experience in the following industries:
  Lazada , Mi Agrofinance Agency

• What is Theo Opitoke’s work experience?  

  Theo Opitoke has the following professional experience:
  10alytics , Teleperformance , Lazada , Mi Agrofinance Agency .

• How can I find Theo Opitoke on LinkedIn?  

  You can view Theo Opitoke’s
  LinkedIn profile at LinkedIn URL.

• What are Theo Opitoke’s work email addresses?  

  Theo Opitoke’s work email addresses are
  [email protected] .

• What company does Theo Opitoke work for?  

  Theo Opitoke works at
  10alytics