Thomas Laird

Thomas Laird

CEO of Expivia & Expivia Digital | Author of Three Call Center Ops Books | Advice from a Call Center...
Saegertown, Pennsylvania, United States

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Work Experience

Expivia Interaction Marketing Group Inc.

CEO

2012-07-01 - Present

OttoQa

Chief Executive Officer

2023-07-01 - Present

Expivia Digital

Chief Executive Officer

2022-07-01 - Present

Advice from a Call Center Geek Podcast

Creator and Host

2018-11-01 - Present

ICMI

ICMI Top 25 Contact Center and CX Thought Leader 2022

2022-01-01 - Present

Skills

contact center usa call center outsourcing chatbot texting ai speech analytics customer service outsourcing inbound marketing outbound sales

Languages

English