
Twisha Shah
A seasoned business expert with 19 years of extensive background in professional services and customer engagement at Executive... | Chicago, Illinois, United States
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Twisha Shah’s Emails tw****@se****.com
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Twisha Shah’s Location Chicago, Illinois, United States
Twisha Shah’s Expertise A seasoned business expert with 19 years of extensive background in professional services and customer engagement at Executive levels, with expansive knowledge in Rebate and Incentive management. I thrive on helping my customers overcome their business challenges by adhering to proven best practices co-mingled with the right digital transformation solutions to be successful in their goals. My experience spans across multiple industries such as Manufacturing, Wholesale Distribution, Life Science, Food Services, Retail and Hi-Tech. I embrace challenges as they give me an opportunity to demonstrate and whet my analytical and problem-solving skills. Customer Success and Customer Engagement have been my top priorities throughout my professional services career. I personify a ‘do what it takes’ attitude to ensure that my customers are happy. I enjoy overturning roadblocks by exploring options, researching possibilities, and making decisions with my instincts and experience. I take failures in my stride and perceive them as stepping stones to my next success. Networking, mentoring, developing and helping others gives me an immense sense of fulfillment and I look forward to continually growing in my career while pulling others up with me. My Major Accomplishments are: ✓ Being instrumental in initiating and expanding the professional services footprint of Vistex’s SaaS cloud solution ‘Go-To-Market Suite’(GTMS), despite start-up challenges. ✓ Deliver complex projects successfully with Vistex’s solutions at companies such as Barilla, Tyson Foods, Abbott Laboratories, Airgas, Rockwell Automation, 3M, Dell, The Reynolds Co, Serta Simmons Bedding, NEC Displays, Genuine Parts Company, and Guerbet ✓ Demonstrated leadership by expanding a team of 3 individuals to a team of 56 in pre-sales, delivery and support roles globally. My Core Competencies are: • Customer Engagement- CXO Level Relationships, Trusted Advisor, Escalation management, Discovery discussions, Proposal development, SOW negotiations, RFP authoring, Customer retention • Account Planning - Lead qualifications, Pipeline management, Up-sell/cross-sell, Renewal strategies, Quarterly business reviews, Proactive communication • Professional Services - Methodology adoption, Process improvement, Budget management, Project governance, Resource management, Stakeholder management • Leadership - Executive alignment, Business acumen, Team enablement, Mentoring programs, Knowledge enhancement I'd love to connect here on LinkedIn or via email at [email protected]!
Twisha Shah’s Current Industry Servicenow
Twisha
Shah’s Prior Industry
Vistex
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Intapp
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Servicenow
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Work Experience

Servicenow
Sr. Manager, Solution Consulting (Core-Financial Services)
Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Servicenow
Global Co-Chair (Americas) for Women@ServiceNow
Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Servicenow
Sr. Manager, Solution Consulting (Technology Workflows)
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Intapp
Program Director, Professional Services
Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Vistex
Senior Director, Professional Services
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Vistex
Director, Professional Services
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Vistex
Senior Manager, Professional Services
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Vistex
Solution Architect, Professional Services
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Vistex
Product Specialist, Product Management
Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)