
Tyrone Tee
I am a highly motivated and results-driven ServiceDesk Manager with experience managing and coordinating technical support teams. Possessing... | Evologic, 2-6 Rutland Street, Australia
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Tyrone Tee’s Emails ty****@ev****.com
Tyrone Tee’s Phone Numbers No phone number available.
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Tyrone Tee’s Location Evologic, 2-6 Rutland Street, Australia
Tyrone Tee’s Expertise I am a highly motivated and results-driven ServiceDesk Manager with experience managing and coordinating technical support teams. Possessing excellent communication and leadership skills and a strong track record of delivering exceptional customer service. I have extensive experience implementing agile methodologies, streamlining workflows, and improving service desk operations. My leadership style involves fostering a collaborative work environment that encourages innovation, teamwork, and continuous improvement. Key Skills: - Proven experience in managing and leading technical support teams to deliver high-quality customer service, meeting SLAs and KPIs. - Strong technical knowledge and experience in troubleshooting and resolving IT issues across different platforms and software applications. - Exceptional verbal and written communication skills, with the ability to collaborate effectively across teams and stakeholders. - Highly analytical with excellent problem-solving skills and attention to detail. - Demonstrated ability to manage budgets, resources, and processes effectively. - Strong people management skills, with experience in coaching, mentoring and developing team members. - Lead and actively participate in the recruitment, training, and development of new and existing team members. - Implemented agile methodologies in the service desk department, resulting in an increase in efficiency and faster incident resolution. - Streamlined workflows and processes, resulting in a reduction in service desk response times. - Worked closely with other departments to identify and resolve technical issues, contributing to overall IT service improvements. - Developed and implemented process improvement initiatives, resulting in cost savings and increased productivity. - Proactively identified trends and patterns in service desk data, providing insights for further improvements. (A+)(N+)(MCP)(MCSA) (MCSE : Server Infrastructure Solutions Expert) (MCSE : Cloud Platform and Infrastructure Solutions Expert)
Tyrone Tee’s Current Industry Evologic
Tyrone
Tee’s Prior Industry
Compu Tee
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Evologic
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Work Experience

Evologic
Service Desk Manager
Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Evologic
Service Desk Team Leader
Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Evologic
L2 Systems Engineer
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Compu Tee
Managing Director
Fri Mar 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)