
Urvashi Jain
IT professional with 5.8+ years of experience in maintaining ServiceNow and ITIL processes. Experience in all stages of... | Pune, Pune, India
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Urvashi Jain’s Emails ur****@an****.net
Urvashi Jain’s Phone Numbers 1854915****
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Urvashi Jain’s Location Pune, Pune, India
Urvashi Jain’s Expertise IT professional with 5.8+ years of experience in maintaining ServiceNow and ITIL processes. Experience in all stages of development life cycle: coding, unit testing, defect fixing, deployment, documentation and application maintenance. ● Has a good understanding of IT Service Management (ITSM),Service Portal and the ITIL business process. ● Expertise in Implementation of ITSM modules like Incident Management, Problem Management, Change Management, knowledge management and Service Catalog. ● Expertise in creating/modifying Client Scripts , UI Policies, Business rules, Script Includes, UI Scripts, Glide Ajax's & other server-side scripting to fulfil the complex business requirements. ● Experience working on Service Portal, Developing forms, Designing a page and widgets. ● Experience on implementation of Service Catalog workflows and Flows ( using flow designer) . ● Hands-on implementation on Integrations, REST API messages. ● Experience working on Integrations ( Rest Web services, Scripted Web services, Orchestration). ● Upgrade management for latest versions. ● Experience working on Upgrade management for San Diego and Utah version. ● Defining ACLs/Security Rules, SLA , Schedule jobs , Notifications, Inbound email actions. ● Having knowledge on Email Notifications, Data imports and exports. ● Having knowledge on Reporting & Dashboards. ● Expertise in Data loading and import sets.
Urvashi Jain’s Current Industry Tata Consultancy Services
Urvashi
Jain’s Prior Industry
Synechron
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Tata Consultancy Services
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Work Experience

Tata Consultancy Services
System Engineer
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Synechron
Associate Technology
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Synechron
Junior Associate
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Synechron
Technology Associate
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)