Veronica Makatsi

FAQ About Veronica Makatsi

• What is Veronica Makatsi's address?

  Veronica Makatsi is located at
  Vereeniging, Gauteng, South Africa

• What is Veronica Makatsi's job title?

  Veronica Makatsi is a
  As a seasoned Customer Support Manager with over four years of experience in customer-facing management, I am continuously seeking new opportunities to enhance my skills and expertise. In my previous role, I managed a portfolio of over 50 clients and consistently exceeded revenue targets by an average of 20%. I achieved a 95% renewal rate and reduced customer churn by 15%. Additionally, I proactively identified upselling opportunities and negotiated contract renewals, resulting in increased revenue. My exceptional communication and interpersonal skills have enabled me to establish strong relationships with customers at all levels of an organization. I am skilled in analyzing customer data and developing insights to inform decision-making and drive continuous improvement. For example, I utilized customer satisfaction surveys and NPS to measure and improve customer engagement, resulting in a 10% increase in customer satisfaction and a 15% increase in NPS scores. As a proactive and collaborative team player, I am committed to working closely with cross-functional teams to drive customer success and achieve business goals. I believe in a data-driven approach to customer success and have experience utilizing customer data to inform sales and marketing strategies, resulting in a 25% increase in lead generation and a 30% increase in customer retention. Overall, I am a self-motivated and results-driven professional with a passion for delivering exceptional customer experiences. I am seeking a remote role where I can utilize my expertise to contribute to a dynamic and growing organization while also continuing to expand my knowledge and skills in the exciting and ever-evolving field of SaaS. Mtn

• What industry does Veronica Makatsi currently work in?

  Veronica Makatsi currently works in the
  Mtn

• What is Veronica Makatsi's area of expertise?

  Veronica Makatsi specializes in
  As a seasoned Customer Support Manager with over four years of experience in customer-facing management, I am continuously seeking new opportunities to enhance my skills and expertise. In my previous role, I managed a portfolio of over 50 clients and consistently exceeded revenue targets by an average of 20%. I achieved a 95% renewal rate and reduced customer churn by 15%. Additionally, I proactively identified upselling opportunities and negotiated contract renewals, resulting in increased revenue. My exceptional communication and interpersonal skills have enabled me to establish strong relationships with customers at all levels of an organization. I am skilled in analyzing customer data and developing insights to inform decision-making and drive continuous improvement. For example, I utilized customer satisfaction surveys and NPS to measure and improve customer engagement, resulting in a 10% increase in customer satisfaction and a 15% increase in NPS scores. As a proactive and collaborative team player, I am committed to working closely with cross-functional teams to drive customer success and achieve business goals. I believe in a data-driven approach to customer success and have experience utilizing customer data to inform sales and marketing strategies, resulting in a 25% increase in lead generation and a 30% increase in customer retention. Overall, I am a self-motivated and results-driven professional with a passion for delivering exceptional customer experiences. I am seeking a remote role where I can utilize my expertise to contribute to a dynamic and growing organization while also continuing to expand my knowledge and skills in the exciting and ever-evolving field of SaaS.

• Which languages does Veronica Makatsi speak? 

  Veronica Makatsi speaks the following languages:
  No languages available.

• Which industries has Veronica Makatsi previously worked in?   

  Veronica Makatsi has prior experience in the following industries:
  Mtn , Mtn

• What is Veronica Makatsi’s work experience?  

  Veronica Makatsi has the following professional experience:
  Mtn , Mtn , Mtn .

• How can I find Veronica Makatsi on LinkedIn?  

  You can view Veronica Makatsi’s
  LinkedIn profile at LinkedIn URL.

• What are Veronica Makatsi’s work email addresses?  

  Veronica Makatsi’s work email addresses are
  [email protected] .

• What company does Veronica Makatsi work for?  

  Veronica Makatsi works at
  Mtn