
Vimal Mishra
Service Delivery & Account Management Professional known for 'Client First' focused approach; wherein work with Customer, listen & prioritize... | Bengaluru, Karnataka, India
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Vimal Mishra’s Emails vi****@ky****.com
Vimal Mishra’s Phone Numbers No phone number available.
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Vimal Mishra’s Location Bengaluru, Karnataka, India
Vimal Mishra’s Expertise Service Delivery & Account Management Professional known for 'Client First' focused approach; wherein work with Customer, listen & prioritize their requirements, and share expertise on smarter solutions. Innovative, Self-directed, Learning agility with ability to grasp new technologies, keen eye for detail. Well Organized, Multi-Tasking, good Planning skills, Think ahead & Articulate. Proven ability to work and lead in both team & independent environment, result-driven individual with interpersonal skills & analytical approach. Demonstrated IT Service Delivery Management experience in a mid senior position. Excellent current working knowledge of ITIL good Practice. With 12.5+ years of progressive experience in Account & Operations Management (Client SLA Delivery Project), IT Service Delivery Ops (Infrastructure Services), Client Relationship Engagement, Customer Experience, People Management, Agile. Expertise in clockwork like SLA Delivery & Process Improvement, Customer Satisfaction; Also in Leadership, Motivation, Conflict Management, Performance Appraisals, Employee Retention, Interviewing & Problem Resolution Coaching skills, Listening & Feedback. Objective is to take leadership roles. Fast Learner, Competitive. Professional Qualification/Training: - Team Management/People Manager - ITIL foundation training - ITIL Intermediate - Service Operations certified - ITIL Intermediate - Continual Service Improvement certified. - IBM Certified Manager - Agile Methodology
Vimal Mishra’s Current Industry Kyndryl
Vimal
Mishra’s Prior Industry
Ibm
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Kyndryl
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Work Experience

Kyndryl
Manager - Identity & Access Management
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ibm
Delivery Operations Manager - Identity & Access Managment
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Operations Manager - Ibm Cio Account
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Team Leader
Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Incident And Change Coordinator
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)