
Vivien Campbell
I am currently working as a complaints/appeals case manager for the government's Green Home Scheme. Trained to the... | Coventry, England, United Kingdom
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Vivien Campbell’s Emails vi****@fi****.com
Vivien Campbell’s Phone Numbers No phone number available.
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Vivien Campbell’s Location Coventry, England, United Kingdom
Vivien Campbell’s Expertise I am currently working as a complaints/appeals case manager for the government's Green Home Scheme. Trained to the highest standards. First Utility/Shell Energy as a 'Customer Contact Specialist' and 'Complaints Case Manager' for 4 years. Quality driven, so to reduce the risk to a business and therefore increasing profitability. Proud to achieve one of the lowest topple rates to the Energy Ombudsman (less than 1%) which resulted in saving the business thousands of pounds every year when working in the energy industry. Passionate about giving excellent customer service by listening to the voice of the customer and negotiating the best possible resolution which meets the customer's needs and the core values of the business. Highly motivated to meet all compliance and performance targets. Top performer, process-led with team leading and management experience.
Vivien Campbell’s Current Industry Self Employed Energy Sector
Vivien
Campbell’s Prior Industry
Parcelforce Worldwide
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Cv6 Logistics
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Caring For Dad
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Citizens Advice
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Economy Energy
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Shell Energy Retail
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First Utility
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Fraikin
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Unemployed
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Icf
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Self Employed Energy Sector
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Work Experience

Self Employed Energy Sector
Complaints Manager
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Icf
Complaints/Appeals Case Manager - Green Homes Grant Scheme
Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Unemployed
Unemployed
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Fraikin
Transport Administrator
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Shell Energy Retail
Complaints Case Handler
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
First Utility
Complaints Case Manager
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Economy Energy
Complaints Officer
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Citizens Advice
Advisor
Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Caring For Dad
Full Time Carer
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Cv6 Logistics
Owner
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Parcelforce Worldwide
Warehouse Manager
Mon Jul 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)