Wayne Gough wayne.gough@swissport.com & | Working onboard as crew and ground crew for Seacat.Head of Guest Delivery airside and landside activity, providing full line of sight and responsibility across the guest journey - from entry to the airport to the boarding of our aircraft and arrival back through the airport. My role will strategically lead and manage our Guest Services operation to deliver the best possible guest experience whilst ensuring the operation runs smoothly and efficiently, in a cost effective manner, and conforms to safety and security requirements. Lead the Guest Experience Management Team to ensure that all guest experience employees fulfil all procedures, standards and instructions as laid down by the company and airport authorities. Lead out the company’s strategic guest experience objectives to meet company growth and expansion plans and Develop and maximise the potential of existing and new revenue streams in the airport.Overall responsibility of the ground handling business at Dublin Airport managing a senior team and a staff of 500 providing a safe, quality operation to major flagship international airlines. Setting key business strategy and Key Performance Indicators. Responsible for a multi million euro budget cost and revenue generation. To lead the business in a sustainable manner to achieve goals and business success.Overall management of ground operations and cabin crew at Belfast and Dublin. Overseeing shorthaul and longhaul flights working with Airport Authorities, Ground Handlers and other service partners in line with business objectives and KPI's/SLA's. Managing cabin crew and their performance along with Customer Service Delivery, onboard service and retail targets. HR, Budget and finance responsibility.After leading successfully both Belfast and Dublin crew, I was appointed Regional Cabin Services Manager based in Manchester with management responsibilities of Manchester, Belfast and Dublin Cabin Crew and Managers. Role included budgets, inflight sales, personal development, HR, business projects along with service delivery and customer satisfaction. Setting goals and targets along with launching new customer initiatives. Started career as Cabin Crew to then develop my career into Cabin Crew Manager for Belfast and Dublin.

Wayne Gough

Working onboard as crew and ground crew for Seacat.Head of Guest Delivery airside and landside activity, providing full...

Ireland

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Wayne Gough’s Location Ireland

Wayne Gough’s Expertise Working onboard as crew and ground crew for Seacat.Head of Guest Delivery airside and landside activity, providing full line of sight and responsibility across the guest journey - from entry to the airport to the boarding of our aircraft and arrival back through the airport. My role will strategically lead and manage our Guest Services operation to deliver the best possible guest experience whilst ensuring the operation runs smoothly and efficiently, in a cost effective manner, and conforms to safety and security requirements. Lead the Guest Experience Management Team to ensure that all guest experience employees fulfil all procedures, standards and instructions as laid down by the company and airport authorities. Lead out the company’s strategic guest experience objectives to meet company growth and expansion plans and Develop and maximise the potential of existing and new revenue streams in the airport.Overall responsibility of the ground handling business at Dublin Airport managing a senior team and a staff of 500 providing a safe, quality operation to major flagship international airlines. Setting key business strategy and Key Performance Indicators. Responsible for a multi million euro budget cost and revenue generation. To lead the business in a sustainable manner to achieve goals and business success.Overall management of ground operations and cabin crew at Belfast and Dublin. Overseeing shorthaul and longhaul flights working with Airport Authorities, Ground Handlers and other service partners in line with business objectives and KPI's/SLA's. Managing cabin crew and their performance along with Customer Service Delivery, onboard service and retail targets. HR, Budget and finance responsibility.After leading successfully both Belfast and Dublin crew, I was appointed Regional Cabin Services Manager based in Manchester with management responsibilities of Manchester, Belfast and Dublin Cabin Crew and Managers. Role included budgets, inflight sales, personal development, HR, business projects along with service delivery and customer satisfaction. Setting goals and targets along with launching new customer initiatives. Started career as Cabin Crew to then develop my career into Cabin Crew Manager for Belfast and Dublin.

Wayne Gough’s Current Industry Aer Lingus

Wayne Gough’s Prior Industry
Hoverspeed/Seacat | TUI | MyTravel Airways/Thomas Cook Airlines | Swissport | Aer Lingus

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Work Experience

Aer Lingus

Head of Guest Delivery

Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Swissport

Station Manager

Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

MyTravel Airways/Thomas Cook Airlines

Airport Manager

Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

TUI

Regional Cabin Services Manager -First choice Airways

Wed Mar 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Hoverspeed/Seacat

Cabin and Ground crew

Thu Apr 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Wayne Gough

Wayne Gough is located at
Ireland

Wayne Gough is a
Working onboard as crew and ground crew for Seacat.Head of Guest Delivery airside and landside activity, providing full line of sight and responsibility across the guest journey - from entry to the airport to the boarding of our aircraft and arrival back through the airport. My role will strategically lead and manage our Guest Services operation to deliver the best possible guest experience whilst ensuring the operation runs smoothly and efficiently, in a cost effective manner, and conforms to safety and security requirements. Lead the Guest Experience Management Team to ensure that all guest experience employees fulfil all procedures, standards and instructions as laid down by the company and airport authorities. Lead out the company’s strategic guest experience objectives to meet company growth and expansion plans and Develop and maximise the potential of existing and new revenue streams in the airport.Overall responsibility of the ground handling business at Dublin Airport managing a senior team and a staff of 500 providing a safe, quality operation to major flagship international airlines. Setting key business strategy and Key Performance Indicators. Responsible for a multi million euro budget cost and revenue generation. To lead the business in a sustainable manner to achieve goals and business success.Overall management of ground operations and cabin crew at Belfast and Dublin. Overseeing shorthaul and longhaul flights working with Airport Authorities, Ground Handlers and other service partners in line with business objectives and KPI's/SLA's. Managing cabin crew and their performance along with Customer Service Delivery, onboard service and retail targets. HR, Budget and finance responsibility.After leading successfully both Belfast and Dublin crew, I was appointed Regional Cabin Services Manager based in Manchester with management responsibilities of Manchester, Belfast and Dublin Cabin Crew and Managers. Role included budgets, inflight sales, personal development, HR, business projects along with service delivery and customer satisfaction. Setting goals and targets along with launching new customer initiatives. Started career as Cabin Crew to then develop my career into Cabin Crew Manager for Belfast and Dublin. Aer Lingus

Wayne Gough currently works in the
Aer Lingus

Wayne Gough specializes in
Working onboard as crew and ground crew for Seacat.Head of Guest Delivery airside and landside activity, providing full line of sight and responsibility across the guest journey - from entry to the airport to the boarding of our aircraft and arrival back through the airport. My role will strategically lead and manage our Guest Services operation to deliver the best possible guest experience whilst ensuring the operation runs smoothly and efficiently, in a cost effective manner, and conforms to safety and security requirements. Lead the Guest Experience Management Team to ensure that all guest experience employees fulfil all procedures, standards and instructions as laid down by the company and airport authorities. Lead out the company’s strategic guest experience objectives to meet company growth and expansion plans and Develop and maximise the potential of existing and new revenue streams in the airport.Overall responsibility of the ground handling business at Dublin Airport managing a senior team and a staff of 500 providing a safe, quality operation to major flagship international airlines. Setting key business strategy and Key Performance Indicators. Responsible for a multi million euro budget cost and revenue generation. To lead the business in a sustainable manner to achieve goals and business success.Overall management of ground operations and cabin crew at Belfast and Dublin. Overseeing shorthaul and longhaul flights working with Airport Authorities, Ground Handlers and other service partners in line with business objectives and KPI's/SLA's. Managing cabin crew and their performance along with Customer Service Delivery, onboard service and retail targets. HR, Budget and finance responsibility.After leading successfully both Belfast and Dublin crew, I was appointed Regional Cabin Services Manager based in Manchester with management responsibilities of Manchester, Belfast and Dublin Cabin Crew and Managers. Role included budgets, inflight sales, personal development, HR, business projects along with service delivery and customer satisfaction. Setting goals and targets along with launching new customer initiatives. Started career as Cabin Crew to then develop my career into Cabin Crew Manager for Belfast and Dublin.

Wayne Gough speaks the following languages:
No languages available.

Wayne Gough has prior experience in the following industries:
Aer Lingus , Swissport , MyTravel Airways/Thomas Cook Airlines , TUI , Hoverspeed/Seacat