Yaniv Efrati yaniv.efrati@imperva.com & & +1 866-926-4678 | Customer Services professional with broad experience founding and managing CSM, Professional Services and Technical Support organizations. Some has been with large enterprises like BMC Software and Pelephone Communication, while some has been with small to medium companies/startups like Magic Software and ObserveIT. I'm an experienced leader as well as a team player with proven records and achievements on Service delivery, Managing Fortune 500 accounts, Increasing Customer Satisfaction, Global & Multicultural management, Improving KPI's & performance and Managing Pre-sales operations. I believe customers are strategic asset for the organization and as such I'm leading my team and the organization performance to excellency in services delivery and customer management. During my years of experience I had to opportunity to deal with several and diverse industries like: Cyber-security, SaaS, Cloud, Finance, Insurance,Telco, OSS, BSS, CRM, Call-Centers & Telephony , ITIL/BSM, Software Development, Enterprise Software, Databases, Internet, NOC and IT Operations, Monitoring, DRP/BCP and Business Continuity, Printing , P&L Management, Contracts, and much more. My ability to communicate and understand people and customer's needs together with strong execution capabilities made me a strategic player and a strong promoter for every organization I've worked for.

Yaniv Efrati

Customer Services professional with broad experience founding and managing CSM, Professional Services and Technical Support organizations. Some has...

Israel

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Yaniv Efrati’s Emails [email protected]

Yaniv Efrati’s Phone Numbers 1866926****

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Yaniv Efrati’s Location Israel

Yaniv Efrati’s Expertise Customer Services professional with broad experience founding and managing CSM, Professional Services and Technical Support organizations. Some has been with large enterprises like BMC Software and Pelephone Communication, while some has been with small to medium companies/startups like Magic Software and ObserveIT. I'm an experienced leader as well as a team player with proven records and achievements on Service delivery, Managing Fortune 500 accounts, Increasing Customer Satisfaction, Global & Multicultural management, Improving KPI's & performance and Managing Pre-sales operations. I believe customers are strategic asset for the organization and as such I'm leading my team and the organization performance to excellency in services delivery and customer management. During my years of experience I had to opportunity to deal with several and diverse industries like: Cyber-security, SaaS, Cloud, Finance, Insurance,Telco, OSS, BSS, CRM, Call-Centers & Telephony , ITIL/BSM, Software Development, Enterprise Software, Databases, Internet, NOC and IT Operations, Monitoring, DRP/BCP and Business Continuity, Printing , P&L Management, Contracts, and much more. My ability to communicate and understand people and customer's needs together with strong execution capabilities made me a strategic player and a strong promoter for every organization I've worked for.

Yaniv Efrati’s Current Industry Imperva

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Work Experience

Imperva

Senior Director, Global Technical Support & Services

Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Ibm Security

Head of Global Support

Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Observeit

VP Global Services, Support & CSM at ObserveIT

Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Pelephone

Head of IT Operations and Technical Services

Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Press Sense

Director Services, Deployment and CSM

Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Bmc Software

Sr. Manager Technical Support

Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Sphera

Director of Support and Professional Service

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

Magic Software Enterprises

Director of Professional Service

Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Yaniv Efrati

Yaniv Efrati is located at
Israel

Yaniv Efrati is a
Customer Services professional with broad experience founding and managing CSM, Professional Services and Technical Support organizations. Some has been with large enterprises like BMC Software and Pelephone Communication, while some has been with small to medium companies/startups like Magic Software and ObserveIT. I'm an experienced leader as well as a team player with proven records and achievements on Service delivery, Managing Fortune 500 accounts, Increasing Customer Satisfaction, Global & Multicultural management, Improving KPI's & performance and Managing Pre-sales operations. I believe customers are strategic asset for the organization and as such I'm leading my team and the organization performance to excellency in services delivery and customer management. During my years of experience I had to opportunity to deal with several and diverse industries like: Cyber-security, SaaS, Cloud, Finance, Insurance,Telco, OSS, BSS, CRM, Call-Centers & Telephony , ITIL/BSM, Software Development, Enterprise Software, Databases, Internet, NOC and IT Operations, Monitoring, DRP/BCP and Business Continuity, Printing , P&L Management, Contracts, and much more. My ability to communicate and understand people and customer's needs together with strong execution capabilities made me a strategic player and a strong promoter for every organization I've worked for. Imperva

Yaniv Efrati currently works in the
Imperva

Yaniv Efrati specializes in
Customer Services professional with broad experience founding and managing CSM, Professional Services and Technical Support organizations. Some has been with large enterprises like BMC Software and Pelephone Communication, while some has been with small to medium companies/startups like Magic Software and ObserveIT. I'm an experienced leader as well as a team player with proven records and achievements on Service delivery, Managing Fortune 500 accounts, Increasing Customer Satisfaction, Global & Multicultural management, Improving KPI's & performance and Managing Pre-sales operations. I believe customers are strategic asset for the organization and as such I'm leading my team and the organization performance to excellency in services delivery and customer management. During my years of experience I had to opportunity to deal with several and diverse industries like: Cyber-security, SaaS, Cloud, Finance, Insurance,Telco, OSS, BSS, CRM, Call-Centers & Telephony , ITIL/BSM, Software Development, Enterprise Software, Databases, Internet, NOC and IT Operations, Monitoring, DRP/BCP and Business Continuity, Printing , P&L Management, Contracts, and much more. My ability to communicate and understand people and customer's needs together with strong execution capabilities made me a strategic player and a strong promoter for every organization I've worked for.

Yaniv Efrati speaks the following languages:
No languages available.

Yaniv Efrati has prior experience in the following industries:
Ibm Security , Observeit , Pelephone , Press Sense , Bmc Software , Sphera , Magic Software Enterprises

Yaniv Efrati has the following professional experience:
Imperva , Ibm Security , Observeit , Pelephone , Press Sense , Bmc Software , Sphera , Magic Software Enterprises .