Youssef Butros

FAQ About Youssef Butros

• What is Youssef Butros's address?

  Youssef Butros is located at
  Damascus, Damascus, Syria

• What is Youssef Butros's job title?

  Youssef Butros is a
  Marketing Department: Digital section Specialist: Value-added service, Mobile Financial Service, and Rich Media Services Contribute to developing content VAS portfolio and maintain high-standard and up-to-date services. Manage service providers in terms of product delivery and financial transactions. Ensure Defining and execution of cross and up-sell direct marketing campaigns Provide timely reporting for internal use and provide recommendations to boost penetration Handle customer value segments discreetly & loyalty programs and partnerships Deliver volume and value forecasting (line and customer), X-sell/ up-sell, and direct contact budget Provide advice on pricing schemes for services and products. Analyze the commercial impact of BTL programs on product penetration, ARPU, and incremental value delivered. Supervisor: Customer Service Center Administer and lead a team of representatives providing MTN products and services to front-line customer Lead The team to achieve the section’s pre-establishment objectives Control and follow up the task distribution among the members of the team Provide the agents with day-by-day training as well as appropriate and effective support. Follow up on difficult cases and ensure their resolution most efficiently. Report to the CSC Manager any alarming complaint or valuable information Motivate and coach the team members. Evaluate representatives on a monthly basis. Customer Experience depart Calls customers to conduct NPS survey and solicit feedback from them on their recent experiences at MTN touch-points Scores the service provided by the frontline MTN staff. Incorporates feedback from customers into daily operations. Makes proper judgment about the provided NPS score. Retention Team coordinator Preparing the retention rate reports Updating the retention procedures Communicating with customers to retain them. Quality (Visit ) coordinator Visit CSCs and make observations of the employees and locations. Follow-up with related departments to improve workflow. Follow-up and solve customer complaints. Generating monthly finding audit Point of service representative: handling invoices and providing GSM and Mobile services. Sell services. Achievements: Spare Sim service suggestion (Under process). Update all information related to the services on the MTN website One of the winners of the 2014 (World Cup) offers a design competition. NPS project manager Change Number via 111 & USSD service suggestion Incentive Scheme Awards in 2012/2013/2014. The employee of the month in October 2018,June 2019, Feb 2022,Jun 2022 Mtn

• What industry does Youssef Butros currently work in?

  Youssef Butros currently works in the
  Mtn

• What is Youssef Butros's area of expertise?

  Youssef Butros specializes in
  Marketing Department: Digital section Specialist: Value-added service, Mobile Financial Service, and Rich Media Services Contribute to developing content VAS portfolio and maintain high-standard and up-to-date services. Manage service providers in terms of product delivery and financial transactions. Ensure Defining and execution of cross and up-sell direct marketing campaigns Provide timely reporting for internal use and provide recommendations to boost penetration Handle customer value segments discreetly & loyalty programs and partnerships Deliver volume and value forecasting (line and customer), X-sell/ up-sell, and direct contact budget Provide advice on pricing schemes for services and products. Analyze the commercial impact of BTL programs on product penetration, ARPU, and incremental value delivered. Supervisor: Customer Service Center Administer and lead a team of representatives providing MTN products and services to front-line customer Lead The team to achieve the section’s pre-establishment objectives Control and follow up the task distribution among the members of the team Provide the agents with day-by-day training as well as appropriate and effective support. Follow up on difficult cases and ensure their resolution most efficiently. Report to the CSC Manager any alarming complaint or valuable information Motivate and coach the team members. Evaluate representatives on a monthly basis. Customer Experience depart Calls customers to conduct NPS survey and solicit feedback from them on their recent experiences at MTN touch-points Scores the service provided by the frontline MTN staff. Incorporates feedback from customers into daily operations. Makes proper judgment about the provided NPS score. Retention Team coordinator Preparing the retention rate reports Updating the retention procedures Communicating with customers to retain them. Quality (Visit ) coordinator Visit CSCs and make observations of the employees and locations. Follow-up with related departments to improve workflow. Follow-up and solve customer complaints. Generating monthly finding audit Point of service representative: handling invoices and providing GSM and Mobile services. Sell services. Achievements: Spare Sim service suggestion (Under process). Update all information related to the services on the MTN website One of the winners of the 2014 (World Cup) offers a design competition. NPS project manager Change Number via 111 & USSD service suggestion Incentive Scheme Awards in 2012/2013/2014. The employee of the month in October 2018,June 2019, Feb 2022,Jun 2022

• Which languages does Youssef Butros speak? 

  Youssef Butros speaks the following languages:
  No languages available.

• Which industries has Youssef Butros previously worked in?   

  Youssef Butros has prior experience in the following industries:
  Mtn

• What is Youssef Butros’s work experience?  

  Youssef Butros has the following professional experience:
  Mtn , Mtn , Mtn , Mtn .

• How can I find Youssef Butros on LinkedIn?  

  You can view Youssef Butros’s
  LinkedIn profile at LinkedIn URL.

• What are Youssef Butros’s work email addresses?  

  Youssef Butros’s work email addresses are
  [email protected] .

• What company does Youssef Butros work for?  

  Youssef Butros works at
  Mtn