
Yvette Baldin
A commercially minded, international networker who builds strong relationships through stakeholder engagement to ensure a customer centric approach... | United Arab Emirates
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Yvette Baldin’s Emails yb****@ma****.com
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Yvette Baldin’s Location United Arab Emirates
Yvette Baldin’s Expertise A commercially minded, international networker who builds strong relationships through stakeholder engagement to ensure a customer centric approach is always considered. A strong driver in creating change across the organisation while using customer insights and relevant data, to deliver change based on customer priorities aligned to the organisational objectives. Experienced in working colloboratively with multiple teams and multiple projects across locations, in Europe, North America, Africa, Australasia, China and The Middle East and GCC Regions. Creator and owner of the end-to-end Customer Experience strategy and implementing all actions that align company business objectives and customer objectives that promote continuous improvement for customers and the organisation. Emergency response planning owner of all Family Assistance from creating regulator approved guidelines, creating training plans and delivering very specialised training to accredited and approved candidates. In the event of an incident or accident emergency activation, I assume role of the Family Assistance Director. Specialties: CRM Customer experience and service delivery Productive development Business process improvement Account management and relationship building Budget and financial management Consultative selling Data analysis and insights to interpret behaviour Digital, mobile and social marketing Loyalty marketing Team management and coaching Family Assistance Director Emergency Response Planning Emergency response training
Yvette Baldin’s Current Industry Flydubai
Yvette
Baldin’s Prior Industry
Emirates Airline
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Dubailand
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Freedman International
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Flydubai
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Work Experience

Flydubai
Senior Manager, Customer Experience
Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Flydubai
Customer Experience Manager
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Freedman International
Client Services Director
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Dubailand
Senior Manager, Business Development
Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Emirates Airline
Service Delivery Manager, Skywards Loyalty
Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Emirates Airline
Sales and Marketing Manager, South Africa
Tue Aug 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)