What is GDPR?

The General Data Protection Regulation (GDPR) is a comprehensive European Union law on data privacy that took effect on May 25, 2018. It establishes new obligations for businesses and grants new rights to individuals within the EU.

Our Legal Basis for Processing Data

We process personal data based on:
Legitimate Interests (GDPR Article 6.1(f)): We collect and use publicly available business contact information to facilitate professional networking and business opportunities.
Manifestly Public Data (GDPR Article 9.2(e)): We process data that individuals have made publicly available on websites or social media.

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What is GDPR?

The General Data Protection Regulation (GDPR) is a comprehensive European Union law on data privacy that took effect on May 25, 2018. It establishes new obligations for businesses and grants new rights to individuals within the EU.

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Dynamic Personalization: Customize your emails at scale using text variables, personalized images, and dynamic landing pages.

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Cold Email Templates: Leverage pre-built templates designed for higher reply rates.

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AI Campaign Generator: Use AI to create personalized email campaigns that convert.

Personal Data We Collect

We collect personal data to provide and improve our services, comply with legal obligations, and protect our legitimate interests. The types of personal data we collect include:

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Our Legal Basis for Processing Data

We process personal data based on:

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Legitimate Interests (GDPR Article 6.1(f)): We collect and use publicly available business contact information to facilitate professional networking and business opportunities.

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Manifestly Public Data (GDPR Article 9.2(e)): We process data that individuals have made publicly available on websites or social media.

Your Rights

Under GDPR and other data protection laws, you have the following rights

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Access

You may request access to a copy of your personal information, including details about how we process it, the categories of data processed, recipients of the data, and how long it will be stored.

Right to be Forgotten

You can request the deletion of your personal data from our systems at any time.

Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another service provider.

Rectification

You may request that we correct, update, or complete any inaccurate or incomplete personal information we hold about you.

Purposes of Processing and Legal Basis

We process your personal data for the following purposes, each associated with a legal basis under applicable data protection laws (e.g., GDPR):

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Provision of Services (Contractual Performance)

Purpose: To create and manage your account, provide access to our services, process transactions, and facilitate verifications related to your account.
Legal Basis: Processing is necessary for the performance of a contract to which you are a party.

Customer Support and Communication (Legitimate Interests)

Purpose: To respond to your inquiries, provide customer support, send administrative information, and communicate with you about our services.
Legal Basis: Processing is necessary for our legitimate interests in providing efficient customer service and improving user experience.

Marketing and Promotional Communications (Consent/Legitimate Interests)

Purpose: To send newsletters, promotional materials, and information about our services and partner offers.
Legal Basis: Processing is based on your consent (where required) or our legitimate interests in promoting our services.

Personalization and Analytics (Legitimate Interests)

Purpose: To personalize content, conduct analytics, understand user behavior, and improve our services.
Legal Basis: Processing is necessary for our legitimate interests in enhancing our services and user experience.

Legal Compliance and Security (Legal Obligations)

Purpose: To comply with legal obligations, prevent fraud, detect and investigate prohibited or unlawful activities, and enforce our terms of use.
Legal Basis: Processing is necessary for compliance with legal obligations and protection of vital interests.

Sharing B2B Contact Data Publicly (Legitimate Interests/Public Interest)

Purpose: To collect, process, and share business contact information (B2B data) publicly to facilitate professional networking and business opportunities.
Legal Basis: Processing is necessary for our legitimate interests in providing B2B services and, where applicable, is conducted in the public interest.

Note: We ensure that the sharing of B2B contact data complies with applicable laws and regulations, and we respect data subjects' rights to opt-out or object to such processing.

Newsletter and Marketing Communications

If you have subscribed to our newsletters or agreed to receive marketing communications, we may use your personal data to send you updates, promotions, and information about our services.

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Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included in every email or by contacting us at support@success.ai.

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Preference Management: You may also update your communication preferences in your account settings.

Email Statistics

We may analyze email statistics to assess the performance of our email campaigns and improve our marketing strategies.

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Data Collected: Click rates, open rates, bounce rates, and other engagement metrics.

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Purpose: To understand how recipients interact with our emails and to enhance content relevance.

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Legal Basis: Processing is based on our legitimate interests in optimizing our marketing efforts.

Testimonials

We may publish customer testimonials on our website, which may include names, job titles, and company affiliations.

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Consent: We obtain your explicit consent before publishing any testimonial that includes your personal data.

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Preference Management: You may also update your communication preferences in your account settings.

How We Share  Your Personal Data

We may share your personal data with third parties under the following circumstances:

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Service Providers and Partners

Purpose: To facilitate the provision of our services, we may share personal data with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you.
Examples: Payment processors (e.g., Stripe), cloud hosting services, analytics providers, marketing partners, and customer support platforms.
Data Processing Agreements: We require all service providers to maintain the confidentiality and security of your personal data and to process it only for the purposes we specify.

Legal Obligations and Protection

Compliance with Laws: We may disclose your personal data to comply with legal obligations, court orders, or governmental requests.
Protection of Rights: We may disclose data to enforce our terms of use, protect our rights, privacy, safety, or property, and that of our users and the public.

 Business Transfers

Corporate Transactions: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal data may be transferred to a successor or affiliated entity.
Notification: We will notify you of any change in ownership or use of your personal data, as well as any choices you may have regarding your personal data.

Aggregated and Anonymized Data

Non-Identifiable Information: We may share aggregated or anonymized data that cannot reasonably be used to identify you, for analytics, marketing, or other business purposes.

Sharing B2B Contact Data Publicly

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Purpose: To facilitate professional networking and business opportunities, we may share publicly available B2B contact data.

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Data Shared: Professional contact information such as name, job title, company name, business email address, and phone number.

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Legal Compliance: We ensure that sharing of B2B data complies with applicable laws, and we provide mechanisms for individuals to opt-out or request removal of their data.

Note: We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

Your Data  Protection Rights

Under applicable data protection laws (e.g., GDPR, CCPA), you have certain rights regarding your personal data

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Right to Access

Description: You have the right to request confirmation as to whether we process your personal data and to access the personal data we hold about you.
How to Exercise: Submit a request to support@success.ai.

Right to Rectification

Description: You have the right to request correction of inaccurate or incomplete personal data.
How to Exercise: Update your account information or contact us at support@success.ai.

Right to Erasure (Right to be Forgotten)

Description: You have the right to request the deletion of your personal data under certain circumstances.
How to Exercise: Submit a request to support@success.ai.

Right to Restrict Processing

Description: You can request that we limit the processing of your personal data under specific conditions.
How to Exercise: Contact us at support@success.ai.

Right to Data Portability

Description: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
How to Exercise: Submit a request to support@success.ai.

Right to Object

Description: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
How to Exercise: Adjust your preferences in your account settings or contact us.

Right to Withdraw Consent

Description: If processing is based on your consent, you have the right to withdraw it at any time.
How to Exercise: Update your preferences or contact us.

Right to Lodge a Complaint

Description: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable laws.
Contact Information: [Insert relevant supervisory authority contact details]

Verification: We may request proof of identity before fulfilling your request to ensure the security of your personal data.
Response Time: We aim to respond to all legitimate requests within one month.

Google API Compliance

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

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Data Access: When you connect your Google Account to our services, we access certain data, such as email content and contact lists, to provide our services.

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Data Use: We use this data solely to provide or improve our services and do not transfer it to third parties except as necessary to provide or improve the services, comply with applicable laws, or as part of a merger or acquisition.

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User Control: You can revoke our access to your Google Account at any time via your Google Account settings.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

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Data for Service Execution

Retention Period: As needed to provide services, and up to 3 years after account closure, unless a longer period is required by law.
Purpose: To comply with legal obligations, resolve disputes, and enforce agreements.

Marketing Data

Retention Period: 3 years from the date of collection or your last active contact.
Purpose: To send you marketing communications, unless you opt-out.

Legal and Regulatory Compliance

Evidentiary Data: Retained for the statutory limitation period (generally 5 years) for legal defense and compliance purposes

Data Subject Rights Requests

Retention Period: Data used to verify identity is kept only for as long as necessary to process the request, then securely deleted.

Anonymized Data

Purpose: We may retain anonymized or aggregated data indefinitely for statistical analysis and business purposes.

Verification: We may request proof of identity before fulfilling your request to ensure the security of your personal data.
Response Time: We aim to respond to all legitimate requests within one month.

Security

We take data security seriously and implement various measures to protect your personal information.

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Data Protection in the Cloud

Our services run on secure cloud platforms like Amazon Web Services (AWS), which comply with industry-leading security standards such as ISO27001, SOC, PCI, and FedRAMP. These platforms ensure the physical and digital security of your data with 24/7 surveillance and advanced software security techniques.

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Data Hosting: Our servers are located within the European Union (EU) and the United States.

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Cloud Providers: We use reputable cloud service providers that comply with applicable data protection regulations.

Data Encryption

We use HTTPS across our website to encrypt data in transit. Any data stored is encrypted using industry-standard encryption methods, ensuring your information's safety.

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Automated Cold Emails: Send personalized cold emails and follow-ups effortlessly.

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Dynamic Personalization: Customize your emails at scale using text variables, personalized images, and dynamic landing pages.

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Cold Email Templates: Leverage pre-built templates designed for higher reply rates.

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AI Campaign Generator: Use AI to create personalized email campaigns that convert.

Credit Card Information

We do not store your credit card information on our servers. All payment processing is securely handled by Stripe, a PCI Service Provider Level 1 Certified entity—the highest security standard in the payments industry.
For more details on how Stripe handles data security and privacy, please refer to their Privacy and Security Policy.

Firewall and Access Control

We have implemented web application firewalls to prevent unauthorized intrusions. Access to our servers is restricted to approved IPs only, enhancing the security of your data.

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Automated Cold Emails: Send personalized cold emails and follow-ups effortlessly.

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Dynamic Personalization: Customize your emails at scale using text variables, personalized images, and dynamic landing pages.

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Cold Email Templates: Leverage pre-built templates designed for higher reply rates.

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AI Campaign Generator: Use AI to create personalized email campaigns that convert.

Password Protection

We prioritize the security of your credentials. All passwords are securely stored using Firebase Authentication, which employs industry-standard hashing and encryption algorithms. This ensures that your passwords are not stored in plain text and are protected against unauthorized access.

For more details on how Firebase handles data security and privacy, please refer to their Privacy and Security Policy.

Privacy Policy

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For more detailed information, please review our full Privacy Policy.

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If you have any questions or concerns about our privacy practices, please reach out to us at: support@success.ai

Thank you for trusting Success.ai. Your privacy is important to us, and we are committed to safeguarding your personal and professional information.

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